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Case Study - Garden Centre

September 09, 2015

Case Studies

Challenge

An outdated phone system was putting huge demands on a garden centre’s small staff, causing costly maintenance and lengthy delays, which resulted in a poor customer experience.

Opportunity

The garden centre wanted to increase customer satisfaction by improving personal service, effortlessly scale up or down to meet changing business needs, and provide management with seamless business communications in and out of the office.

Results

The garden centre chose a unified communications solution, and immediately saw improvements in staff productivity, customer experience and increased sales, all delivered by one provider at a fixed monthly cost.

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