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Case Study - Coast Kamloops Hotel

November 13, 2015

Case Studies

Challenge

The Coast Kamloops Hotel and Conference Centre was built in 1994 and sold to the current owners in 2012. The hotel needed a massive renovation that included a substantial upgrade to its slow and spotty WiFi.

Opportunity

The hotel has 202 guest rooms, and its 30,000 square feet of meeting space is a huge draw for business.But because of the hotel’s outdated and unreliable WiFi, the hotel was lagging behind its competitors.

Results

Since installing Shaw’s Managed WiFi, the frequent guest complaints are now non-existent. Guest responses to the customer satisfaction survey question “how was your WiFi?” has increased from an average score of four or five to the top score of seven.

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