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Case Study - SmartVoice - YMCA

April 27, 2016

Case Studies

Challenge
The YMCA of Northern Alberta was moving one of its child care facilities to another location, so they decided to re-evaluate their outdated and costly voice solution.

Opportunity
As the YMCA of Northern Alberta handles a lot of incoming calls, they needed a voice solution that would allow them to easily direct calls to specific employees, transfer calls easily and manage features and functionality online remotely.

Results
After selecting SmartVoice, the YMCA of Northern Alberta saw employee productivity improvements. SmartVoice had the features they needed to transfer calls easily, an auto attendant to direct calls and an intuitive online admin portal which helped their team free up resources. All of this was delivered at a substantial savings compare to their old provider and at a fixed monthly cost - making budgeting easy for the nonprofit organization.

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