Discover how easy it is to request a Shaw static IP, how to set them up and what they can be used for.

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Key points

  • Static IP addresses allow for a dedicated address on the internet that will never change without advanced notice.
  • These are normally needed for servers, security cameras, VPNs and networks that need to be remotely accessed (working from home and accessing files at the office).
  • Static IPs are a limited resource and only available with Business plans.
  • Changes to the quantity of static IPs needed may result in a change to the IPs assigned.
  • Static IPs don't automatically go into use. For help, read the Static IP setup section below.

Static IP requests

Static IPs can be requested for any business internet plans from Shaw, and requests can be made by contacting Shaw Business and speaking to sales, billing, or technical support. Make sure to have your account verification information (security code) to make the request.

  • Static IP requests can take up to 5 business days, so make sure to make the request early to prevent delays in setting them up at your business.
  • Business Internet 30 and higher plans include 1 static IP, with additional IPs or requests for lower plans having an additional cost per IP address. For more, see Internet extras
  • Maximum of 8 IPs per modem.
  • Multiple Static IP addresses may require additional technical documentation. Your Business representative will confirm what details are needed for the request.

Static IP provisioning

Once the static IPs are made available to your account, they’ll be immediately emailed to the listed primary account contact info. The email will read as “Shaw Business – Security and Configuration Information” in the subject line, and the IP configuration will be located at the very bottom of the email.

Static IP setup

The Shaw modem won't pass out static IPs automatically. You or your IT person will need to manually enter the assigned static IP information into your networking device. Shaw agents will assist in providing the IP address information and with verifying the Shaw setup, but not with third party equipment like routers or firewalls.

  1. Update your network device with the provided static IP info.
  2. If IP doesn't start working, remove power and all Ethernet connection to the Shaw modem.
    • After 30 seconds, plug only power cord back in.
    • After modem is back online, re-connect all Ethernet connections again.
  3. After modem is back online, if the new IP still doesn't work, test out the IP address using another device like a laptop plugged directly into the Shaw modem.
  4. If another device won't lease out the IP either, contact technical support for assistance.

Additional setup notes:

  • If you need to test out a new static IP before using it on a critical connection, you can test it out by following the above steps with a laptop connected directly by Ethernet to your Shaw modem.
  • If you are operating a server, read over 'Creating PTR records' to see if it applies to your setup.
  • If your network device will be using multiple IPs, contact technical support and ask the agent if you require a 'multihome configuration'.
    • If we confirm you require a multihome configuration, make note that you'll need to contact us again if you replace your router/firewall or reconfigure some of your IPs to run through a different router.