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Windows and Mac computers can check speeds by going to Shaw Speed Test, phones and tablets can download a free Speed Test app from Ookla in the app store to get the same info.
This will test the ping, download and upload numbers to show you how the connection is running. You can compare your results to what your private and guest networks have been setup to provide.
- Ping: how quick is the response for a connection request. Lower numbers are better, preferably below 30 ms
- Download: how fast information comes in to your device from the Internet. Depends on your plan and any speed limit settings you’ve applied to each network.
- Upload: how fast you send information out to the Internet. Depends on your plan and any speed limit settings you’ve applied to each network.
Speed limited settings
SmartWiFi plans can be managed to limit wireless speeds as discussed in How to manage SmartWiFi speed limits These speed limits don’t apply to wired devices on the network, only wireless devices. It’s important to remember what speed limits you set on both the private network and guest network.
Setting speed limits can be a great way to manage expectations and provide balance. If you know what speeds you’ve set for the private and guest networks, you can test speeds to confirm how things are working. More usage examples are provided on How to manage SmartWiFi speed limits.
Some wireless devices are more capable and faster than others. Just as any brand new high end device will make a 5 year old model feel painfully slow, so too has WiFi capabilities grown in leaps and bounds with each passing year.
Newer devices that are listed as AC capable have the best chance of longer ranges and full use of even the highest speeds of our SmartWiFi plans.
If you encounter speed complaints, check to see if all devices get slow speeds when running a speed test. If newer high end devices get full speeds but older or more basic devices run slower, it may be time to upgrade if high speeds are vital to the affected users.
Pro Tip: Look at getting the newest model when upgrading your devices, if speeds and performance are really important to you. As example an iPhone 5 or Galaxy 4 will be much cheaper than the latest model, but they also won’t be as capable.