Use these tips & tricks to find out what is slowing down your SmartWiFi wireless network.

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Checking Speeds

Windows and Mac computers can check speeds by going to Shaw Speed Test, phones and tablets can download a free Speed Test app from Ookla in the app store to get the same info.

This will test the ping, download and upload numbers to show you how the connection is running. You can compare your results to what your private and guest networks have been setup to provide.

  • Ping: how quick is the response for a connection request. Lower numbers are better, preferably below 30 ms
  • Download: how fast information comes in to your device from the Internet. Depends on your plan and any speed limit settings you’ve applied to each network.
  • Upload: how fast you send information out to the Internet. Depends on your plan and any speed limit settings you’ve applied to each network.

Speed limited settings

SmartWiFi plans can be managed to limit wireless speeds as discussed in How to manage SmartWiFi speed limits These speed limits don’t apply to wired devices on the network, only wireless devices. It’s important to remember what speed limits you set on both the private network and guest network.

Setting speed limits can be a great way to manage expectations and provide balance. If you know what speeds you’ve set for the private and guest networks, you can test speeds to confirm how things are working. More usage examples are provided on How to manage SmartWiFi speed limits.


Device capability

Some wireless devices are more capable and faster than others. Just as any brand new high end device will make a 5 year old model feel painfully slow, so too has WiFi capabilities grown in leaps and bounds with each passing year.

Newer devices that are listed as AC capable have the best chance of longer ranges and full use of even the highest speeds of our SmartWiFi plans.

If you encounter speed complaints, check to see if all devices get slow speeds when running a speed test. If newer high end devices get full speeds but older or more basic devices run slower, it may be time to upgrade if high speeds are vital to the affected users.

Pro Tip: Look at getting the newest model when upgrading your devices, if speeds and performance are really important to you. As example an iPhone 5 or Galaxy 4 will be much cheaper than the latest model, but they also won’t be as capable.


Network Compatibility Mode

Some older wireless devices like printers, music playing equipment or others may not connect until your wireless network’s compatibility is changed to allow them to connect. This can cause newer devices to not work as fast as they could. Connecting older network devices via Ethernet rather than wireless will let them continue to be used without affecting wireless performance.

Network use

Heavy use on your network by many users will cause speeds to seem slow for each individual device. By logging into your Meraki Dashboard, you can check what the current usage is like, and see who the heavy users might be. It’s also helpful to check if the hardwired computers on your internal network feel slow, or if it’s only the WiFi devices that are running slow.

More about WiFi speed issues

See Why does my wireless internet keep dropping? for more information about degraded WiFi performance.

SmartWiFi connection settings

Some settings can only be viewed and managed by Business Technical Support agents. If the above troubleshooting has been attempted and speeds still feel slow, contact technical support to troubleshoot further.