Learn how to create and access your SmartWiFi or SmartSecurity service through the online dashboard located at dashboard.meraki.com.

On this page

Creating an account

Shaw will create your Meraki administrator account, but there's steps needed to gain access:

  1. You will receive an email notification informing you that you have been provided an administrator account for your network. Your username will be the email address that you provided Shaw.
  2. The message will include a link 'Choose your password here'. Click the link.
    • Note: If you don't complete the registration within 24 hours of email receipt, you may receive an error. If so, please contact technical support to get your profile recreated.
    • Meraki welcome email (click to enlarge)
  3. You will be directed to the Meraki Dashboard Portal to enter your password.
    • Interactive feedback given for password strength. Strength level should be in green to keep it secure.
    • Click 'Set password' once finished.
    • Choose your password (click to enlarge)
  4. You will automatically be redirected into your Meraki Dashboard.xxx
    • Initial login (click to enlarge)
      1. If you have multiple networks to manage, you can change the one you're looking at on the far left.
      2. To navigate your network's options, hover over 'Network' or get 'Help' on the left.
      3. To manage your profile settings or sign out, click on your email in the top right corner.
  5. When you need to sign in again, bookmark the address dashboard.meraki.com, or use the user login links provided on the SmartWiFi and SmartSecurity support sections of business.shaw.ca/support.

    Multiple locations or services

    If you either have multiple locations, or have multiple SmartWiFi, SmartSecurity, and SmartSwitch products, managing these services can be made simple, with one login to access and manage all of them. If you currently have multiple logins and would prefer one, contact technical support to get this updated.

    1. Log into dashboard.meraki.com.
    2. On left side under 'NETWORK', click on the current network shown.
      • Switch service (click to expand)
    3. Select from networks in list:
      • Networks show as AccountService@Address
        • SmartWiFi: no service tag (ex: 000-0000-0000@123 Main St).
        • SmartSecurity: MX tag (ex: 000-0000-0000MX@123 Main St).
        • SmartSwitch: SR tag, no address (ex: 000-0000-0000SR).
      • Services list (click to expand)

    Multiple administrators

    Each Smart service can have up to 6 administrators.

    Using separate logins for each user can help to keep services more secure by not sharing passwords. Also, if your businesses has multiple services or locations, you can limit administrators only to the services they need to access, rather than giving access to everything.


    I forgot my password

    If you can't remember your login password, follow these steps:

    1. go to dashboard.meraki.com.
    2. Select 'I forgot my password'.
      • I forgot my Meraki Dashboard password (click to enlarge)
    3. Enter your admin email address and then press 'Submit'.
    4. Password reset instructions will be sent to your email address from the email address 'Cisco Meraki - No Reply' with the subject 'Cisco Meraki Password Reset'.
    5. Follow reset password instructions to reset your password, then try logging in to dashboard.meraki.com to verify you can successfully login.

    Using your Meraki Dashboard

    Log in to manage your services at dashboard.meraki.com. To learn how to use the options within your Meraki Dashboard, see more of our support articles: