Use this as a quick reference for the most used SmartVoice features and star codes.

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Calling Features

Call Transfer

While engaged in call to be transferred:

  1. Press the Transfer button on phone. The initial call is held.
  2. Enter the complete phone number or extension of party to receive call. You can press # to signal the end of the phone number or extension
  3. All parties are connected.
  4. Hang up handset to drop out of the call and connect the other two parties.


    More details

    With SmartVoice the default call transfer type is Consultative (sometimes known as a warm transfer). This means when you transfer a call you may stay on the line until the call is answered to tell the recipient who is calling.

    • With Consultative transfer the caller's CID information is hidden. When a call is transferred the Caller ID info is for the person who is transferring the calls.
    • With Blind Transfer (sometimes known as a cold transfer) as soon as you press send the call is disconnected from you and transferred to the intended recipient. With Blind Transfer the Caller ID info will be for the caller who is being transferred.

    After selecting the "transfer" button the screen changes to the transfer screen where a "blind" button appears at the top right corner, allowing the person transferring the call to switch from a consultative transfer to a blind transfer.

    How to change the Default call transfer type permanently:

    • vvx300/311: Home> Settings > Basic > Preferences > Default Call Transfer
    • vvx400/411: Home> Settings > Basic > Default Transfer Type
    • vvx500/501: Home> Settings > Basic > Preferences > Default Call Transfer
    • vvx600/601: Home> Settings > Basic > Preferences > Default Call Transfer

    How to change the Default call transfer type temporarily on a per call basis:

    1. Select Transfer & hold until the transfer screen appears
    2. Enter number or extension to transfer call to.

    Note: on a vvx600 because it is a touch-screen you will have to "swipe up" in order to scroll down in the preferences menu. On any of the other phone models use the wheel/select button to navigate the menu.


Call Hold

While engaged in one call:

  1. Press Hold button on phone.
  2. Make a second call and toggle between the calls.

Three Way Calling

While engaged in one call:

  1. Press Conference button on phone. The initial call is held.
  2. Enter the complete phone number or extension of third party. You can press # to signal the end of the phone number or extension.
  3. When the call is connected, press Conference button again. All parties are connected in a three-way call.

Detailed Tutorials


    Star Codes

    For a full list of available features for SmartVoice download the Quick Reference Guide.

    CodeDescription of Use
    Anonymous Call Rejection Activation *77

    Lift telephone handset. Press the assigned code *77

    Replace telephone handset. The service is on

    Anonymous Call Rejection Deactivation *87

    Lift telephone handset. Press the assigned code *87

    Replace telephone handset. The service is off

    Anonymous Call Rejection Interrogation *77*

    Lift telephone handset. Press the assigned code *77*

    When activated, the announcement plays, “The Anonymous Call Rejection service is currently activated”. When deactivated, the announcement plays, “The Anonymous Call Rejection service is currently deactivated”

    Replace telephone handset

    Automatic Callback Deactivation *86

    Lift telephone handset. Press the assigned code *86

    Replace telephone handset. All pending ACB requests are cancelled

    Call Forwarding Always Activation *72

    Lift telephone handset. Press the assigned code *72

    Enter phone number to which calls are forwarded.

    Replace telephone handset. The service is on

    Call Forwarding Always Deactivation *73

    Lift telephone handset. Press the assigned code *73

    Replace telephone handset. The service is off

    Call Forwarding Always To Voice Mail Activation *21

    Lift telephone handset. Press the assigned code *21

    Replace telephone handset. The service is on

    Call Forwarding Always To Voice Mail Deactivation #21

    Lift telephone handset. Press the assigned code # 21

    Replace telephone handset. The service is off

    Call Forwarding No Answer To Voice Mail Activation *41

    Lift telephone handset. Press the assigned code *41

    Replace telephone handset. The service is on

    Call Forwarding No Answer To Voice Mail Deactivation #41

    Lift telephone handset. Press the assigned code #41

    Replace telephone handset. The service is off

    Call Park *62

    Place the call on hold

    Lift telephone handset. Press the assigned code *62

    Enter extension of phone on which call is to be parked

    Replace telephone handset. The call is parked at the indicated extension

    Direct Voice Mail Transfer *55*
    Speed Dial 8 *74

    Lift telephone handset. Press the assigned code *74

    At the dial tone, enter the one-digit code that represents the number you want to program, followed by the complete number

    Press the # key. The speed number is programmed

    To use: Lift telephone handset

    At the dial tone, enter the one-digit code representing the number you want to dial. The speed number is dialed

    Voice Mail Retrieval *98
    1. Lift telephone handset. Press the assigned code *98
    2. You are connected to your voice mail retrieval menu
    Voice Portal Access *99

    Polycom User Guides & Tutorials

    Choose your Device Model

    VVX 300 Series

    2016-08-27-SV-VVX300

    VVX 400 Series

    2016-08-27-SV-VVX400

    VVX 500/600 Series

    2016-08-27-SV-VVX500