Learn how to use Disaster Redirect in the event that your SmartVoice service is down so your customers can still get through to you.

On this page

Configure disaster redirect

  1. Login with your group administration credentials to smartvoice.shawbusiness.ca.
  2. Select 'Disaster Redirect' tab.
  3. Enter redirect numbers into each entry you wish to redirection enabled on.
    • In your view, 'User ID', 'Name' and 'Number' fields auto populate with all members within your group and cannot be changed from this view.
    • Configuring Disaster Redirect (click to enlarge)
  4. Click 'Save' at bottom when done.

Disaster redirect in action

Once set up, there's no further intervention needed during a no dial tone situation. If you experience interruptions to service for any reason, your calls will be forwarded to the redirect number you chose.

  • Remember that Auto Attendants/Hunt Groups always keep working as they're not housed on site.