- Busy Lamp Field (BLFs), Shared Call Lines and Speed Dials not showing on the display of the handset or sidecar.
- Function keys not working as intended or not showing.
- Unable to transfer calls.
- In general, if the handset is doing anything out of normal a reset can be done as the first step in troubleshooting.
How to reset your handset
The Polycom handset can be reset by pressing 1-3-0 on the keypad simultaneously until phone makes a quick noise and the screen say 'Reboot Initiated.
The reboot process can take several minutes, if there is a receptionist sidecar attached, even longer.