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- 'Busy Lamp Field' (BLF), 'Shared Call Lines' and 'Speed Dials' not showing on Polycom handset or sidecar display.
- Function keys not working as intended or not showing.
- Unable to transfer calls.
- In general, if handset is doing anything out of normal, a reset can be done as first step in troubleshooting.
How to reset your VVX handset
- Hold down 1-3-0 keys simultaneously until phone makes a quick noise and screen says 'Reboot Initiated'.
- Reboot process can take several minutes. If there's a receptionist sidecar attached, it can take longer.
How to reset your IP6000 conferencing speaker
- Hold down *, #, Volume+, and Select keys simultaneously until phone makes 2 rings and a quick noise and screen says 'Rebooting'.
- Reboot process can take several minutes.