Discover how a soft reboot of your handset can resolve many common issues.

On this page

Common issues

These common handset issues can often be fixed by a reset:

  • 'Busy Lamp Field' (BLF), 'Shared Call Lines' and 'Speed Dials' not showing on Polycom handset or sidecar display.
  • Function keys not working as intended or not showing.
  • Unable to transfer calls.
  • In general, if handset is doing anything out of normal, a reset can be done as first step in troubleshooting.

How to reset your VVX handset

  1. Hold down 1-3-0 keys simultaneously until phone makes a quick noise and screen says 'Reboot Initiated'.
    • 2016-09-01-SV-Reboot-Initialized
  2. Reboot process can take several minutes. If there's a receptionist sidecar attached, it can take longer.

How to reset your IP6000 conferencing speaker

  1. Hold down *, #, Volume+, and Select keys simultaneously until phone makes 2 rings and a quick noise and screen says 'Rebooting'.
    • Reboot process can take several minutes.