Discover how using SmartWifi Meraki analytics can optimize your business.

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Key Points

  • To view analytics about users on your network login into dashboard.meraki.com.
  • View device usage patterns to gain valuable customer insights.
  • Ensure bandwidth hogs don’t halt your business.

Client analytics

  1. Go to dashboard.meraki.com and login.
  2. 'Client analytics' is the default option to load up.
    • If you need to get back to it from another section, go to 'Network' and select 'Client analytics'.
  3. Use the network wide view or select an individual client for details on their device and usage.

Network wide view

The main view will provide you a list of all devices connecting to your network and what they are doing while on the network. The information can be filtered and organized in a few different ways on the page:

  • Network wide client analytics (click to expand)
  1. Network & timing
    • Pick between viewing clients connected to the private or guest networks.
    • Choose timing of client history to view of either 'last 2 hours', 'last day', 'last week', or 'last 30 days'.
  2. Client List: Order list by clicking on column titles, and use '+' at the end to view additional options.
    • Status: Green icon indicates currently online devices, grey icon for devices not online right now.
    • Description: this is the device's name. To make things easier to find, you can change a devices name. Find instructions by searching Google for "Change ___ device name", replacing ___ with iOS/Android/Windows/Mac depending on your device type.
    • Last Seen: When was the device last connected to this network.
    • Usage: How much data has been used over the timeline criteria selected above.
  3. Bandwidth Graph: Shows how much data is being used at different times of the day.
  4. Pie Charts: Choose between Applications, Ports, and HTTP Content. Hover over chart, or click 'More »' to get expanded usage detail.
    • 2016-09-06-SW-Pie-Chart

Individual device view
After selecting a specific device, you'll get a similar view, but showing the detail of just this one device.

  • Device Analytics (click to expand)
  1. Device Details: Various info about the device in view.
    • Status: icon shows green if online, grey if offline. Will also display last time seen on network.
    • SSID: Which network device is connected to, private or guest.
    • Access point: Helpful for SmartWiFi locations that have multiple access points.
    • Signal: shows signal strength for actively connected devices.
    • Device type: Manufacturer and model of device.
    • Capabilities: Gives info as to the devices wireless capabilities. Helpful to know when dealing with speed issues.
  2. Usage: select the timing window to review, and you can see the usage over time, as well as total bandwidth used for this time in top right of chart.
  3. Network: details of the network connection.
  4. Pie chart: breakdown of applications, ports, or http content used over the usage period chosen (point 2).

Location analytics

  1. Go to dashboard.meraki.com and login.
  2. Go to 'Network' and select 'Location analytics'.xxx
    • Location analytics menu (click to expand)
  3. Use the location analytics to review and manage your location's traffic. The data from each graph can be downloaded as a .csv file that can be reviewed, analyzed and manipulated through a spreadsheet program.xxx
    • Location analytics (click to expand)
  1. Timeline: Choose the timeline to review your traffic for.
  2. SSID: Choose which of your network you want to review.
  3. Proximity/Capture rate: click on name to choose option
    • Proximity:
      • Passerby: devices detected by SmartWiFi that didn't stay nearby for long.
      • Visitors: devices in close vicinity to your location for more than five consecutive minutes.
      • Connected: devices that connected to your network.
    • Capture rate: percentage of devices going walking by that become users of your network.
  4. Engagement/Median visit length: click on name to choose option
    • Engagement: This chart groups your unique network "visitors" by the length of their longest visit. A single visitor who leaves and returns multiple times will only be counted once.
    • Median visit length: line graph of median visit length over time.
  5. Loyalty/Repeat visitor rate: click on name to choose option
    • Loyalty: Allows you to see how often visitors come by your location. While the identities of these visitors are anonymous, you can compare the amount of each type of visitor. Visitors are classified as Occasional, Weekly, Daily and First Time users. By changing the timeline at top of screen, you can track the days and hours during which you have more first timers than loyal customers.
    • Repeat visitor rate: general line graph that amalgamates all visitor types.