This article answers some frequently asked questions regarding SmartSurveillance.

On this page

Frequently Asked Questions

  1. Where is video stored?
    1. Video is stored directly on camera itself.
  2. How much footage can I store?
    1. 128GB of solid state storage allows for up to 20 days of continuous, 24/7 recording.
  3. What if I need longer than 20 days of storage?
    1. When set to 24/7 recording, MV cameras have a limit of 20 days of storage; however, the Meraki dashboard provides a set of optimized retention tools which can extend retention well beyond 20 days. With motion-based retention enabled, cameras will record the most recent three days in their entirety as a precaution; after that, cameras will intelligently trim out and discard segments of video which contain no motion. Depending on the recording environment and the amount of motion seen by each camera, you may see beyond 90 days of retention in some cases. Schedules can also be set, which will affect the retention period accordingly. The dashboard provides a real time read out for each camera of expected retention based on real data from that camera averaged over the last week.
  4. Is my video stored in the cloud?
    1. Standard streaming video is not stored in the cloud, but exported video clips are stored in the cloud for 30 days. Metadata for video thumbnails and motion indexing are also stored in the cloud. Video will proxy through the cloud in the event of remote streaming and is cached in order to retrieve footage more quickly, but during standard recording operations, MV cameras will only save video locally.
  5. What resolution do these cameras record in?
    1. MV cameras record 720p video.
  6. What is the frame rate? The bitrate?
    1. You can choose to record in either Standard Quality (8fps / 530kbps) to store 20 days of footage or Enhanced Quality (15fps / 765kbps) in deployments where it’s necessary to capture quickly moving objects. Enhanced Quality recording will reduce storage capacity to about 14 days of 24/7 recording. With optimized retention settings, these retention periods can be greatly extended.
  7. Is stored video encrypted on the camera?
    1. Yes, MV features full disk encryption. Video is also encrypted during transport, and all management data is encrypted as well.
  8. What if a camera loses access to the network?
    1. MV cameras will continue to record, even if they lose access to the network, as long as they have power.
  9. What will happen if the camera loses power?
    1. Cameras will not operate without power. A switch with redundant power supplies is recommended if there is a concern about power loss.
  10. Is there any way to back video up onto an NVR, DVR, NAS, or other centralized storage device?
    1. No. The MV is designed to operate without an external recording solution. It will not work with an NVR, DVR, or NAS. Video cannot be automatically exported to these solutions.
  11. What if my bandwidth is limited?
    1. The Meraki dashboard will intelligently determine if the viewing computer is in the same local network as the cameras. If this is the case, video traffic will stream directly over the LAN, saving WAN bandwidth. If video is viewed remotely, the dashboard will proxy it through the cloud. It’s recommended that if you have limited WAN bandwidth and planning on doing frequent remote viewing, the Standard Quality video setting should be checked.
  12. What CODECs does the MV support?
    1. H.264 and MJPEG. MJPEG is used only during setup and H.264 is used at all other times.
  13. When I export video clips, what format are they exported in?
    1. Video clips are exported as MP4 encoded with H.264.
  14. Can the memory on my camera be upgraded or replaced?
    1. No, the solid state memory on these cameras cannot be removed or replaced.
  15. Are these cameras PTZ capable?
    1. No, this is a fixed dome camera. Zoom, focus, and aperture settings can be adjusted remotely through the dashboard, but lens angle and positioning must be adjusted during installation.
  16. Does MV offer analytics capabilities?
    1. MV’s powerful motion search plus motion heat maps capability comes standard with MV hardware plus a license. Additional analytics functionality like face recognition and people counting is not currently available.
  17. Are these cameras wireless?
    1. No, they require a standard Ethernet cable and PoE (for MV21) or PoE+ (for MV71) to operate. Meraki also has power injectors available for users who do not have a PoE enabled switch available.
  18. Can you zoom in on historical footage?
    1. Video clips are exported in standard MP4 format, so it is possible to use the zoom feature in standard video players during playback.

User Guides

Download PDF of SmartSurveillance User Guide SmartSurveillance User Guide