This User Guide will walk you through where you can view recorded or live video and optimize your settings for your specific business needs.

On this page

Where do I find my video feeds?

  1. To view your live and recorded video feeds log into your online portal at with your credentials.
  2. Once you successfully log into the SmartSurveillance portal, navigate to Cameras -> Monitor->Cameras.
  3. Select one of the cameras to monitor the live feed or review previously recorded video.
    Cameras summary page

    2017-09-08-info-icon2018-01-12-tool_icon2Tip: By selecting the ‘wrench’ icon on the far right, you can customize this view to show other information of interest.

What are my options when viewing video feeds?

1 – Motion Search This is a key Meraki feature. Pressing ‘Motion Search’ will toggle a grid overlay and enable the motion search feature.
2 – Export This enables exporting of video
3 – Screenshot Takes a static screenshot of the video frame being viewed
4 – Full screen Toggles the display into full-screen mode
5 – Stream indicator Indicates whether cloud streaming (Cloud icon) or direct streaming from the LAN (Arrow icon)
6 – Date/Time Navigation Allows quick access to a specific day and time
7 – Time Scrubbing Quick access buttons to scrub frame by frame or 10 seconds forward or reverse.
8 – Timescale Allows navigation to specific times on the dashboard. Zoom in or out as required on the timescale by using the ‘+’ and ‘-‘ buttons.


Video Feed Options

2017-09-08-info-iconEach feature is described in detail below.

What is Motion Search?

This is an analytical tool that provided motion based searching for a specified area of interest within the displayed timescale selected. To use this feature:

  1. Select motion search at the top of the screen. A grid will appear on top of the video feed where a region of interest can be selected.
  2. Select a region or object to determine when that region has last seen activity
  3. A timestamp, ordered by the most recent, will be displayed. Clicking the 'Zoom out' button will allow for older video footage to be included in the analysis
  4. The duration of the motion, percentage of the entire frame that had motion detected and the percentage of the region that had motion detected will be displayed
  5. A screenshot of the current image can be downloaded by clicking on the screenshot button
  6. Clicking the export button allows the user to export a video clip of an event of interest. If large time frames are selected, it may take a long time for retrieval of the video. Also uplink bandwidth may determine the time for an upload to be made available.

2018-01-12-Motion- Search

Motion Search Options

Once a search box is selected, the dashboard will return how ever many events occurred in that search area over the time period displayed on the timescale.

2016-10-19-Check-MarkBest practice is to select the smallest area possible so that the search results returned are meaningful. Selecting a large search box will return more results and you will have to scroll through many events.

There are 2 sliders above the table. These can be helpful to filter out events when dozens of events are returned.

  • Motion sensitivity: this slider is based on the ‘Region of Interest’ percentage. By reducing this slider, events with lower % scores will be removed the further left the slider is moved.
  • Minimum event length: This slider can be increased to view only longer events.

Once filtered, simply select the event you want to view and the video will start playing.

2016-12-08-AlertNote that the grid overlay stays active when playing an event which can obscure the video.

2017-09-08-info-iconTip: Click on ‘Motion Search’ to disable the grid to view the event more clearly. Reselecting ‘Motion Search’ later will bring up the previous search results assuming the timescale has not changed.

While the video is playing, use the ‘Time Scrubbing’ controls to pause and advance the video in 10 second or frame by frame increments. Clicking within the 'Timescale' will provide the courser time scrubbing.

How do I Export recorded video?

  1. Pressing the export button allows you to export a video clip of an event of interest.
  2. Across the top of the frame you can specify a specific start and stop time.
    1. Alternatively, blue sliders are provided on the Timescale and these sliders can be moved to select the time period this way.
  3. Once your happy with the time frame for export select the ‘Export’ button on the top right portion of the frame.
  4. Once pressed you will see a new status box at the bottom of the video frame.
  5. When video is ready for download the table will indicate it.
  6. Click on 'Download'
    1. A mp4 video will begin to download via your browser to wherever your browser download folder is located.
  7. When you play the video, there is a black frame at the start of the video indicating date and duration of the video clip.
  8. The video is also overlaid with the Camera name and timestamp at the top corners.

2017-09-08-info-iconIf large time frames are selected it may take a long time for retrieval of the video. Uplink bandwidth may determine the time for an upload to be made available.

What does Screenshot do?


Pressing screenshot will immediately download a screenshot of the current video frame to your browser download folder as a .png file.

The screenshot does not contain the timestamp in the actual picture, but the filename does.

What happens in Full Screen mode?


While pretty self-explanatory there’s a few items to note with using full-screen mode.

  • When selecting full-screen, all dashboard controls will fade away and only the camera video will be displayed.
  • You can scrub video while in full-screen mode by mousing over the video. When moused over, the timescale, scrub controls, and date/time select will be visible. The controls naturally fade away after a few seconds of inactivity.
  • Full-screen mode can be exited by pressing ‘Esc’ or the Exit fullscreen button

What does the Stream Indicator tell me?

  • There is always an icon present in the bottom left hand corner of the video frame.
  • This icon indicates whether you are streaming the video via the Meraki cloud or locally directly from the camera over the LAN.
  • A cloud icon indicates that the video is being streamed via the Meraki cloud. When a cloud icon is present, this means the video is consuming upstream bandwidth.
  • An “upward arrow” indicates the video is streaming directly from the camera to the user device. This is preferred when viewing at your business location so that it consumes no upstream bandwidth.


alert-iconFaster playback while streaming from the cloud will use more bandwidth depending on the speed of the internet connection and number of cameras in use.

How do I use the Calendar?

Clicking on the Date/Time navigation pane pulls up a calendar menu.

Clicking on this allows for quick navigation to a specific date, or you can navigate to a date and time by using the search field.

For example, selecting "Yesterday at noon" will show the camera feed for that specified time frame.


What is Time Scrubbing?


Time scrubbing allows you to skip forwards or backwards on recorded video

  • Only available when looking at historical video.
  • The 10 second skip buttons can be pressed while the video is playing.
  • The forward and reverse frame buttons are only available while the video is paused.

What does the Timescale do?


The timescale is usually where most of the course video navigation is performed.

  • A cursor indicates where on the timescale the current video is playing from.
  • In this example above, we are looking at video just before 8:55 am.
  • Within the timescale, you can move the cursor to another timeframe, just by clicking on the timescale.

2017-09-08-info-iconTip: The green line indicates if video is available. When using motion based retention, the cameras will delete video older than 3 days if there was no motion.

Keyboard Shortcuts for quick Playback

  • Spacebar - Toggles between play and pause
  • Left arrow key - back one frame
  • Right arrow key - forward one frame
  • Hold left arrow key - play backwards
  • Hold right arrow key - play forwards
  • 1 Key - Play at 1 x playback speed
  • 2 Key - Play at 2 x playback speed
  • 3 Key - Play at 3 x playback speed

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