Skip to main content
top-banner

Shaw Business Support

showing 'Fix' type articles

Support results (12 items)

My Internet is slow

Learn how to test possible causes for slow Internet speed, either with your Internet connection or network equipment. Try some basic troubleshooting steps to fix the speed problems.

I can't connect to the Internet

Learn how to test possible causes if you can’t connect to the Internet, either with your own computer or the network equipment. Try some basic troubleshooting steps to fix the Internet connection problems.

My email is being blocked from sending

Discover why you might have sending issues, how to unblock your blocked email address and fix an email with a poor reputation that can cause email delays.

My Point of Sale terminal doesn't work with the Internet

Discover some simple steps to get your internet connected POS, payment system, or card payment terminals back in working order.

Why does my WiFi go slow or drop offline?

Discover why WiFi disconnections can occur and learn what you can do to fix and prevent it from happening in the future.

Why doesn't my Point of Sale work with my business phone?

Most payment systems that connect with a phone line will have fairly simple reasons as to why they might fail.

How to determine phone wiring issues

Learn some simple steps to quickly determine what is causing some of the most common phone issues.

No dial tone on one device

Issues with no dial tone on your individual handset, POS terminal or fax machine are usually the result of an outlet that is not wired correctly or the device connecting to the outlet is not functioning as it should.

How to reset your Polycom handset

Discover how a soft reboot of your handset can resolve many common issues.

How to clean the Polycom Touchscreen

The touchscreen on VVX 500 & 600 phones requires very little maintenance, but you may periodically need to clean the touchscreen.

Reset your portal password

Learn different ways to update your SmartVoice user or group admin portal password in the event it has been forgotten or just needs to be changed.

Why are my SmartWiFi speeds slow?

Use these tips & tricks to find out what is slowing down your SmartWiFi wireless network.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567