Skip to main content
top-banner

Shaw Business Support

showing 'Manual' type articles

Support results (10 items)

Maintenance Notifications

To ensure you have the best chance of being notified of any planned maintenance, follow this information about our maintenance notification process.

Create PTR records

PTR records help prove the validity of your server traffic by confirming which IP address should be seen by your traffic coming from your servers. With mail authentication becoming more important these days, it is especially important to setup a PTR if you run your own mail server through your business' internet connection.

Channel listings & missing channels

Discover how to view channel listings for your area and what to do if you are missing channels you think you should have.

Businesses Video on Demand

Learn if your business is eligible to access Video on Demand services such as Shaw on Demand, CraveTV and Free Range TV.

Order, test & troubleshoot PPV events

Learn how to ensure Pay Per View sporting events for your Business run smoothly from ordering, performing pre-event testing and what to do if the event doesn’t work.

Connect & activate your HD digital box

Learn how to set up and activate your Shaw digital box. Know what to expect when the installation goes well, and what to do if it doesn’t.

Program & use your Shaw remote control

Learn how to program the Shaw remote to control the Shaw Digital Box as well as the TV’s power, volume, and mute functions.

Using Shaw Hosting Webmail

Use Webmail retrieve and send messages, as well as manage email preferences. Access your webmail by going to webmail.shawhosting.ca or webmail.yourdomain to login. Since Webmail is encrypted for security, it's the preferred email option when travelling internationally.

Shaw Hosting NS & DNS Settings

To make sure websites work and route properly, the NS records and DNS records need to use the correct settings. For Shaw Hosting email and website services, check this page for the right settings to use.

Manage your wireless networks (SSIDs)

SmartWiFi includes a private and guest wireless network to help maintain security. You can manage the most frequently required settings form your Meraki Dashboard login, with additional optional settings available by contacting business technical support.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567