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Shaw Business Support

showing 'Setup' type articles

Support results (23 items)

Getting started with My Shaw

Discover how to create and access your My Shaw, which is your central location to review and manage everything you do with Shaw.

Linking multiple accounts in My Shaw

Within My Shaw you can link multiple accounts together so that you can easily manage all of your Shaw accounts through one My Shaw login.

Set up & configure Shaw email

Learn about the main types of email settings for business use. Use this guide to set up your business email accounts, including tips on how to choose between POP, IMAP and Exchange servers.

Static IP requests, setup & use

Discover how easy it is to request a Shaw static IP, how to set them up and what they can be used for.

Set up & use Call Forward

Discover how to set up and manage your Shaw Business Call Forward features, as well as learn some different methods to use Call Forward in your business.

Hosted email server settings & setup instructions

This page provides all of the information you need to create a new email address and access it via webmail or through an app on your computer, phone or tablet.

Managing your domain email

Shaw Hosting is a self-managed service that includes many online resources to help with account setup. Learn how to create and manage your domain email through the Shaw Hosting online portal.

MySQL Manager

A MySQL database will need to be set up before you can install phpBB forum, WordPress / Joomla or any other web based software that requires a MySQL database.

You can use the MySQL Manager tool to create new databases and manage your existing databases.

Introducing your Online Presence Builder

As of March 2017, EasySite Wizard was replaced with Online Presence Builder. Read about it now and learn how easy it will be to build your own online presence within minutes with simple drag & drop tools.

  • Download User Guides, including step by step instructions to upgrade your current site.

Meraki static IP setup

How to program a static IP setup into Meraki MX64 security appliances.

Using your Group Paging with SmartVoice

Group Paging allows you to page a group of other SmartVoice users within your organization by dialing a phone number or extension assigned to your group.

SmartVoice Headset / Bluetooth Compatibility

This document provides information on headset/bluetooth compatibility with your Polycom phones and Shaw's support scope.

How to use Disaster Redirect

Learn how to use Disaster Redirect in the event that your SmartVoice service is down so your customers can still get through to you.

Programming soft keys

Learn how to program the soft keys for Shared Call Lines, Busy Lamp Field, Speed Dial and the function keys on your Polycom handset through the user portal at http://smartvoice.shawbusiness.ca.

Setup auto attendant greetings

Learn how to setup and customize your auto attendant menu through your group admin portal and record custom greetings.

Set caller line identification (CLID)

Discover the different types of SmartVoice caller ID and how to set your preference through your online portal.

Music on Hold

Music on Hold is a service that allows music or an audio recording to be broadcast to held callers. Music on Hold can be enabled or disabled for 'Call Hold', 'Call Park', and 'Busy Camp On' scenarios and different music/audio can be specified for internal versus external calls.

Explore the Features of SmartWiFi

Your business is equipped with Shaw Business SmartWiFi. This webpage provides easy-to-follow downloadable user guides for all features included with your service

Set up your Meraki Dashboard login

Learn how to create and access your SmartWiFi or SmartSecurity service through the online dashboard located at dashboard.meraki.com.

Manage your custom splash page

Discover how easy it is to customize your SmartWiFi splash page to increase engagement with your customers.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567