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Shaw Business Support

showing 'Understand' type articles

Support results (18 items)

Updating business security record & contact info

Learn best practices on how to update your Business contact and security information and how Shaw Business uses this information to keep you informed and secure.

Create secure email passwords

Learn how to update and create strong passwords to protect your email or other accounts. This helps block hackers and prevent phishing.

Shaw Go WiFi access & use

Learn about Shaw Go WiFi access, which is included at no extra cost with your Shaw Business Internet Plan.

Phone terminal troubleshooting

Discover how issues with your Shaw phone terminal may be simple and easy to fix yourself. Learn some basic troubleshooting steps to try on your own to get your phone system back up and running.

How to connect a phone directly to the phone terminal

This guide is meant to provide instruction on how to connect your phone directly to the phone terminal. This can be useful for determining if wiring issues in the building are causing no dial tone on one or more of your phones.

PBX vs. analog phone systems

Your business’ phones might be a Private Branch Exchange (PBX) phone system rather than simple Analog phones. For businesses with a PBX, it’ll be important to narrow down if challenges come from PBX system or Shaw phone lines.

Long distance use & account protection

Learn about long distance rates and how to prevent toll fraud and other additional long distance charges.

Get to know your SmartSecurity network

Learn about the three preconfigured networks that are set up and how to manage their IP Space and DHCP settings.

Manage hunt group features

Discover how to make the most of your Hunt Group and some of the most common features used.

SmartVoice Directories

Directories allow SmartVoice users to search through their locally saved contacts, recent calls, or the enterprise-wide list of SmartVoice user extensions.

How to use Meet-Me-Conference

Learn how to manage and moderate your Meet-Me-Conference service.

SmartVoice common features & star codes

Use this as a quick reference for the most used SmartVoice features and star codes.

Using your SmartVoice voicemail

Learn the difference between individual and group voicemail and how to access and manage them.

View & use Meraki analytics

Discover how using SmartWifi Meraki analytics can optimize your business.

Manage your WiFi speed limits

Learn how to manage your SmartWiFi speed limits to optimize your network usage.

Use your network printer with SmartWiFi

Learn some network basics and the best way to use your printer with SmartWiFi.

Use your existing router/firewall with SmartWiFi

Learn how to use IP passthrough for using your own router or firewall with SmartWiFi.

Manage your SmartWiFi router settings

Discover how to manage and customize your SmartWiFi router networking settings to suit your business needs.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567