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Shaw Business Support

Account

4 items

Getting started with My Shaw

Discover how to create and access your My Shaw, which is your central location to review and manage everything you do with Shaw.

Updating business security record & contact info

Learn best practices on how to update your Business contact and security information and how Shaw Business uses this information to keep you informed and secure.

Link multiple accounts together in My Shaw

Within my.shaw.ca, you can link multiple 11 digit accounts together so that you can easily manage all of your Shaw accounts through one My Shaw login.

Maintenance Notifications

To ensure you have the best chance of being notified of any planned maintenance, follow this information about our maintenance notification process.

User logins



Service updates

  • Local service notifications, maintenance and outage information can be seen at shaw.ca/updates


Retail locations

  • Retail mostly helps with residential services. Confirm with a business agent before going to our retail locations to make sure retail can help with your needs. Locations

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567