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Shaw Business Support

Business Internet

11 items

Top Business Internet items

Set up & configure Shaw email

Learn about the main types of email settings for business use. Use this guide to set up your business email accounts, including tips on how to choose between POP, IMAP and Exchange servers.

SmartSurveillance FAQs

This article answers some frequently asked questions regarding SmartSurveillance.

Static IP requests, setup & use

Discover how easy it is to request a Shaw static IP, how to set them up and what they can be used for.

My Point of Sale terminal doesn't work with the Internet

Discover some simple steps to get your internet connected POS, payment system, or card payment terminals back in working order.

Other Business Internet items

My Internet is slow

Learn how to test possible causes for slow Internet speed, either with your Internet connection or network equipment. Try some basic troubleshooting steps to fix the speed problems.

I can't connect to the Internet

Learn how to test possible causes if you can’t connect to the Internet, either with your own computer or the network equipment. Try some basic troubleshooting steps to fix the Internet connection problems.

My email is being blocked from sending

Discover why you might have sending issues, how to unblock your blocked email address and fix an email with a poor reputation that can cause email delays.

Create secure email passwords

Learn how to update and create strong passwords to protect your email or other accounts. This helps block hackers and prevent phishing.

Shaw Go WiFi access & use

Learn about Shaw Go WiFi access, which is included at no extra cost with your Shaw Business Internet Plan.

Create PTR records

PTR records help prove the validity of your server traffic by confirming which IP address should be seen by your traffic coming from your servers. With mail authentication becoming more important these days, it is especially important to setup a PTR if you run your own mail server through your business' internet connection.

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Service updates

Local service notifications, maintenance and outage information can be seen at shaw.ca/updates

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567