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Shaw Business Support

Business Phone

10 items

Top Business Phone items

Set up & use Call Forward

Discover how to set up and manage your Shaw Business Call Forward features, as well as learn some different methods to use Call Forward in your business.

Set up & use Voicemail

Learn how to set up and manage your Business Phone Voicemail, including tips on some Voicemail options to make things easier for you and your customers.

Long distance use & account protection

Learn about long distance rates and how to prevent toll fraud and other additional long distance charges.

Managing your phone features

Learn about value-added phone features included at no extra cost with your Shaw Business Phone or Business Phone Plus plan, such as Voicemail to Email, Multi-Line Hunting, Simultaneous Ring, Call Forward and more.

Other Business Phone items

Why doesn't my Point of Sale work with my business phone?

Most payment systems that connect with a phone line will have fairly simple reasons as to why they might fail.

How to determine phone wiring issues

Learn some simple steps to quickly determine what is causing some of the most common phone issues.

No dial tone on one device

Issues with no dial tone on your individual handset, POS terminal or fax machine are usually the result of an outlet that is not wired correctly or the device connecting to the outlet is not functioning as it should.

Phone terminal troubleshooting

Discover how issues with your Shaw phone terminal may be simple and easy to fix yourself. Learn some basic troubleshooting steps to try on your own to get your phone system back up and running.

How to connect a phone directly to the phone terminal

This guide is meant to provide instruction on how to connect your phone directly to the phone terminal. This can be useful for determining if wiring issues in the building are causing no dial tone on one or more of your phones.

PBX vs. analog phone systems

Your business’ phones might be a Private Branch Exchange (PBX) phone system rather than simple Analog phones. For businesses with a PBX, it’ll be important to narrow down if challenges come from PBX system or Shaw phone lines.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567