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Shaw Business Support

Business TV

8 items

Top Business TV items

No Signal on your TV

Learn what to do when you have no signal on your TV screen. Use this guide to try some basic TV Digital Box troubleshooting to check if your equipment is working properly and is sending and receiving signals from Shaw.

Connect & activate your HD digital box

Learn how to set up and activate your Shaw digital box. Know what to expect when the installation goes well, and what to do if it doesn’t.

Program & use your Shaw remote control

Learn how to program the Shaw remote to control the Shaw Digital Box as well as the TV’s power, volume, and mute functions.

Can't change TV channel

Learn what to do if you find you’re unable to change the channel on your TV.

Other Business TV items

Channel listings & missing channels

Discover how to view channel listings for your area and what to do if you are missing channels you think you should have.

Businesses Video on Demand

Learn if your business is eligible to access Video on Demand services such as Shaw on Demand, CraveTV and Free Range TV.

Order, test & troubleshoot PPV events

Learn how to ensure Pay Per View sporting events for your Business run smoothly from ordering, performing pre-event testing and what to do if the event doesn’t work.

Poor picture quality & One Moment Please error message

Learn what to do if your TV displays poor picture quality, no picture at all, or the One Moment Please error messages. These usually result from some kind of signal issue.

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Service updates

Local service notifications, maintenance and outage information can be seen at shaw.ca/updates

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567