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Shaw Business Support

SmartSurveillance

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Top SmartSurveillance items

SmartSurveillance FAQs

This article answers some frequently asked questions regarding SmartSurveillance.

SmartSurveillance Video Feed

This User Guide will walk you through where you can view recorded or live video and optimize your settings for your specific business needs.

Other SmartSurveillance items

SmartSurveillance camera settings

From the setting tab you can modify individual settings for each of your SmartSurveillance cameras. There are three settings categories, Video Settings, Quality and Retention, and Night Mode. Familiarizing yourself with these options will help you optimize your video feeds to best suit your business needs.

SmartSurveillance Video Wall

SmartSurveillance provides the ability to view up to 12 cameras live and historical content on one webpage within a web browser. Each camera is accessible by clicking on its image, which will display the individual cameras settings.

SmartSurveillance Analytics

In the Analytics tab, you can access the Motion heatmaps feature. This allows for a quick overview of where, when, and how much motion has occurred in a specific camera’s field of view.

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User logins



User guides



Service updates

  • Local service notifications, maintenance and outage information can be seen at shaw.ca/updates


Retail locations

  • Retail mostly helps with residential services. Confirm with a business agent before going to our retail locations to make sure retail can help with your needs. Locations

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567