The Clarion Hotel Winnipeg’s inadequate WiFi service was negatively affecting its business. Guests were giving the hotel negative reviews on online forums and staff was spending valuable time handling customer complaints, and the hotel was losing business.
The Clarion Hotel Winnipeg has 139 rooms, a full spa and several meeting rooms. The hotel regularly hosts board meetings and can accommodate trade shows for 300 attendees; which means that at any one time, hundreds of guests are connecting to WiFi and fighting for bandwidth. Guest complaints were received daily, ranging from spotty service, to slow service, to no service at all.
Shaw built a fibre fed pipe into the hotel and added Managed WiFi. The Clarion Hotel Winnipeg expressed that they now have the fastest internet service in the Choice Hotels chain, their guests are giving rave reviews and their employees’ time has been saved, so they can now focus on day today hotel administration and creating positive guest experiences. Shaw’s built in analysis tools within the Managed WiFi solution are now a valued component of the hotel’s marketing strategy.