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Testimonial - Lush

January 13, 2015


Shaw Business - Testimonial - Lush

Lush Canada’s Vancouver office is the headquarters for North America. The cosmetics retailer sells a range of fresh handmade cosmetics through its 220 stores. Shaw Business provides fibre Internet connectivity to Lush’s head office as well as its distribution centre in Toronto, and supplies Business Internet to 23 retail locations in Western Canada.

Paul Jackson, Director IT, says that before Lush partnered with Shaw Business the company dealt with several different providers and was experiencing slow Internet speeds and frequent outages.

“We couldn’t get to our data, we couldn’t get to our reporting, and our whole manufacturing system and finance would just come to a stop,” he said. “Once the fibre was in all the problems went away. We come into work now and it just works.”

Jackson says that what sets Shaw Business apart from its competitors is its dedication to customer service.

“We’ve been very happy since we went to Shaw Business,” says Jackson. “If I need to talk to someone there is always someone there that can solve any issue.”

~Paul Jackson, Director IT

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