How Shaw Business is responding to COVID-19. Click here to learn more

COVID-19 Frequently Asked Questions


How is Shaw giving back to support communities?

Shaw has donated $1 million to support Community Food Centres Canada (CFCC) to reduce food insecurity and physical isolation in Canada’s most vulnerable populations. Also, as part of the federal Connecting Families program, low-income families can receive two months services credited.

Click here to learn more


How can I manage my account online?

My Shaw makes it easy for you to manage your account online. You’ll be able to review your current services, view and download your invoices, and much more.

And don’t worry, if you forgot your password, click here to find out how to reset it.


Can I pay my invoices online or setup automatic payments?

You can easily access your invoices and setup automatic payments in My Shaw.

Click here to find out how


Does Shaw Business have any products that make it easier to work from home?

SmartVoice from Shaw Business has package options that include a desktop or mobile app, so you don’t need a physical desk phone to make or receive phone calls.

Click here to learn more


Will Shaw Business technicians still come out to my business?

At this time, Shaw Business has shifted to completing only critical business impacting installations and service calls. We have added safety precautions that will allow technicians to continue to serve business customers in the safest ways possible. This is a critical step to ensure the safety of our business technicians and customers.

Critical Installs and Service Calls is now defined as any core install, upgrade, or service call required for a business customer to maintain their ability to serve their customers.

Contact us for more details