Learn about the three preconfigured networks that are set up and how to manage their IP Space and DHCP settings.

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Network overview

SmartSecurity’s MX64 security appliance sits between your business’ devices and the internet, and is the heart of the network. It manages both your internal and internet traffic along with managing IPs and VLANs within your network.

Network configuration
Your SmartSecurity appliance comes with a base configuration comprised of three distinct networks (subnets) to which all the devices within the network will use. While this base configuration will meet the majority of a business’s needs, this configuration can be modified to suit the specific requirements of your business.
These predefined networks are:

  • Management: VLAN 1 default address space is 192.168.100.x./24. This is where non internet devices like Voice traffic would reside.
  • Private: VLAN 10 default address space is 192.168.1.x./24. This is where all of your business network will reside. Connecting to the Private wireless network (Private SSID) will automatically put your wireless devices into the Private network where they share the same access rights and network policies as the wired business devices (and will be able to print and share files too).
  • Guest: VLAN 50 default address space is 192.168.50.x/23. The Guest network is where guests who visit your business can go to access the internet while at your premises. This network is most often used over WiFi, and seamlessly integrates with SmartWiFi. Joining the Guest SSID automatically puts a guest in the Guest network.
  • Demilitarized zone: VLAN 75 default address space is 192.168.75.x/24. This is where all internet facing servers in your network should be housed. Examples of such servers include a website you host from a webserver in your business or your email server. The DMZ separates these internet facing servers away from your Private and Guest networks, so that those networks are protected from any potential attacks.
  • SmartSecurity network overview (click to enlarge)

Support scope

  • Shaw supported features: These features and/or functionality are present and supported by a Shaw support agent.
    • DMZ & Forwarding Rules
    • Firewall settings
    • IP space
    • SmartSwitch Meraki switches
  • Available but unsupported features: These features and/or functionality are present on SmartSecurity, but would require your own IT person to support and manage. A Shaw support agent won't be able to assist with these features.
    • 3rd Party equipment setup (wireless access points, switches, etc.)
    • 3rd Party VPN connection
    • Access control/Splash pages
    • Active directory
    • Third party Radius
    • Third Party DHCP on a VLAN other than the native VLAN
    • Pass-through or PVN Concentrator - the MX is the main gateway (Meraki Dashboard Setting)
    • Switch ports
    • Wireless Concentrator
    • 3G/4G Failover & third party Internet Failover
    • Dual WAN links
  • Unavailable features: SmartSecurity doesn't provide these features and/or functionality.
    • Web caching
    • Adding non-Shaw supplied Meraki equipment
    • SmartSecurity Remote + SmartWiFi sites won't broadcast Shaw Go at this time

Global network settings

All of the settings for your Private, Guest and DMZ networks are pre-configured, so they should only be changed if you have a specific requirement, such as adding new equipment or if you need to modify the IP space for your Private and/or DMZ network.

  • If changes to the default settings have been made and you wish to restore your network(s) back to the pre-configured settings, please contact your local Shaw Business Technical Support Representative for assistance.

Addressing & VLANs
This section is where you can change the IP address space used for your subnets, the VLAN IDs, and where you can configure your appliance ports to serve specific VLANs. To view and manage your security network settings:

  1. Log into dashboard.meraki.com.
  2. Hover over 'Security appliance', then select 'Addressing & VLANs'.
    • SmartSecurity Addressing & VLANs (click to enlarge)

Dynamic Host Configuration Protocol(DHCP)
This allows you to configure how IP addresses are handed out on your networks. All devices that connect to a network are assigned an IP address, and the IP range as well as DHCP settings can be adjusted for each network. You can also adjust fixed IP assignments and reserved ranges here. To view and manage your DHCP settings:

  1. Log into dashboard.meraki.com.
  2. Hover over 'Security appliance', then select 'DHCP'.
    • SmartSecurity DHCP (click to enlarge)

Network reporting

This is a useful tool for viewing the performance of your network, client usage in the last day and whether your hardware has the most up to date firmware. View the status of your network by:

  1. Log into dashboard.meraki.com.
  2. Hover over 'Security appliance', then select 'Appliance Status'.
    • Appliance status (click to enlarge)

Network monitoring

You will be able to see all devices connecting to your network and what they are doing while on the network. View analytics on users by:

  1. Log into dashboard.meraki.com.
  2. Hover over 'Network-wide', then select 'Clients'.
    • Network-wide Clients (click to enlarge)

More information

Check out the main SmartSecurity Support page for user guides, help videos, and more support articles on SmartSecurity.