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Shaw Business Support

showing 'Setup' type articles

Support results (29 items)

Getting started with My Shaw

Discover how to create and access your My Shaw, which is your central location to review and manage everything you do with Shaw.

Shaw email setup & configuration

Learn about the main types of email settings for business use. Use this guide to set up your business email accounts, including tips on how to choose between POP, IMAP and Exchange servers.

Hosted email server settings & setup instructions

This page provides all of the information you need to create a new email address and access it via webmail or through an app on your computer, phone or tablet.

Managing your domain email

Shaw Hosting is a self-managed service that includes many online resources to help with account setup. Learn how to create and manage your domain email through the Shaw Hosting online portal.

MySQL Manager

A MySQL database will need to be set up before you can install phpBB forum, WordPress / Joomla or any other web based software that requires a MySQL database.

You can use the MySQL Manager tool to create new databases and manage your existing databases.

Setting up SSL on your website

SSL Manager is an online tool that helps set up SSL security for sites and web applications. Sites utilizing forms, taking payment, or collecting sensitive information, require SSL Security.

alert-icon This tutorial is for the advanced user.

SmartSurveillance camera settings

From the setting tab you can modify individual settings for each of your SmartSurveillance cameras. There are three settings categories, Video Settings, Quality and Retention, and Night Mode. Familiarizing yourself with these options will help you optimize your video feeds to best suit your business needs.

SmartSurveillance Video Wall

SmartSurveillance provides the ability to view up to 12 cameras live and historical content on one webpage within a web browser. Each camera is accessible by clicking on its image, which will display the individual cameras settings.

SmartSurveillance Analytics

In the Analytics tab, you can access the Motion heatmaps feature. This allows for a quick overview of where, when, and how much motion has occurred in a specific camera’s field of view.

Call block setup & use (Selective Call Acceptance & Rejection)

SmartVoice includes features called 'Selective Call Acceptance' and 'Selected Call Rejection' to help you block unwanted callers from getting through.

Using your Group Paging with SmartVoice

Group Paging allows you to page a group of other SmartVoice users within your organization by dialing a phone number or extension assigned to your group.

Headset compatibility for Polycom phones (Bluetooth & wired)

This document provides information on headset/bluetooth compatibility with your Polycom phones and Shaw's support scope.

Speed Dial setup & use

SmartVoice speed dial service allows you to place calls using a programmed directory of frequently called numbers, and is available as Speed Dial 8 and Speed Dial 100.

Explore SmartVoice Features

If your business is equipped with SmartVoice, follow these user guides & video tutorials for the features available with your service.

Disaster redirect setup & use

Learn how to use Disaster Redirect in the event that your SmartVoice service is down so your customers can still get through to you.

Soft keys programming

Learn how to program the soft keys for Shared Call Lines, Busy Lamp Field, Speed Dial and the function keys on your Polycom handset through the user portal at http://smartvoice.shawbusiness.ca.

Auto attendant greetings

Learn how to setup and customize your auto attendant menu through your group admin portal and record custom greetings.

Caller line identification (CLID) setup

Discover the different types of SmartVoice caller ID and how to set your preference through your online portal.

Explore the Features of SmartWiFi

Your business is equipped with Shaw Business SmartWiFi. This webpage provides easy-to-follow downloadable user guides for all features included with your service

Set up your Meraki Dashboard login

Learn how to create and access your SmartWiFi or SmartSecurity service through the online dashboard located at dashboard.meraki.com.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567