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Shaw Business Support

SmartVoice

18 items

Top SmartVoice items

Portal password reset

Learn different ways to update your SmartVoice user or group admin portal password in the event it has been forgotten or just needs to be changed.

SmartVoice common features & star codes

Use this as a quick reference for the most used SmartVoice features and star codes.

Voicemail access & use

For your SmartVoice system, learn the difference between individual and group voicemail and how to access and manage them.

Music on hold setup & use

Music on Hold is a service that allows music or an audio recording to be broadcast to held callers. Music on Hold can be enabled or disabled for 'Call Hold', 'Call Park', and 'Busy Camp On' scenarios and different music/audio can be specified for internal versus external calls.

Other SmartVoice items

Disaster redirect setup & use

Learn how to use Disaster Redirect in the event that your SmartVoice service is down so your customers can still get through to you.

Hunt group features management

Discover how to make the most of your Hunt Group and some of the most common features used.

Soft keys programming

Learn how to program the soft keys for Shared Call Lines, Busy Lamp Field, Speed Dial and the function keys on your Polycom handset through the user portal at http://smartvoice.shawbusiness.ca.

Auto attendant greetings

Learn how to setup and customize your auto attendant menu through your group admin portal and record custom greetings.

Meet-Me-Conference setup & use

Learn how to manage and moderate your Meet-Me-Conference service.

Caller line identification (CLID) setup

Discover the different types of SmartVoice caller ID and how to set your preference through your online portal.

Reset your Polycom handset

Discover how a soft reboot of your handset can resolve many common issues.

Explore SmartVoice Features

If your business is equipped with SmartVoice, follow these user guides & video tutorials for the features available with your service.

SmartVoice Directories

Directories allow SmartVoice users to search through their locally saved contacts, recent calls, or the enterprise-wide list of SmartVoice user extensions.

Using your Group Paging with SmartVoice

Group Paging allows you to page a group of other SmartVoice users within your organization by dialing a phone number or extension assigned to your group.

Headset compatibility for Polycom phones (Bluetooth & wired)

This document provides information on headset/bluetooth compatibility with your Polycom phones and Shaw's support scope.

Cleaning your phone's touchscreen

The touchscreen on Polycom VVX 500 & 600 series phones require very little maintenance, but you may periodically need to clean its touchscreen.

Speed Dial setup & use

SmartVoice speed dial service allows you to place calls using a programmed directory of frequently called numbers, and is available as Speed Dial 8 and Speed Dial 100.

Call block setup & use (Selective Call Acceptance & Rejection)

SmartVoice includes features called 'Selective Call Acceptance' and 'Selected Call Rejection' to help you block unwanted callers from getting through.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567