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Shaw Business Support

showing 'Setup' type articles

Support results (29 items)

Link multiple accounts together in My Shaw

Within my.shaw.ca, you can link multiple 11 digit accounts together so that you can easily manage all of your Shaw accounts through one My Shaw login.

Static IP requests, setup & use

Discover how easy it is to request a Shaw static IP, how to set them up and what they can be used for.

Set up & use Call Forward

Discover how to set up and manage your Shaw Business Call Forward features, as well as learn some different methods to use Call Forward in your business.

Voicemail set up & use

For your business phone lines, learn how to set up and manage Shaw voicemail, including tips on some voicemail options to make things easier for you and your customers.

Manage your phone features

Learn about value-added phone features included at no extra cost with your Shaw Business Phone or Business Phone Plus plan, such as Voicemail to Email, Multi-Line Hunting, Simultaneous Ring, Call Forward and more.

Introducing your Online Presence Builder

As of March 2017, EasySite Wizard was replaced with Online Presence Builder. Read about it now and learn how easy it will be to build your own online presence within minutes with simple drag & drop tools.

  • Download User Guides, including step by step instructions to upgrade your current site.

Meraki static IP setup

How to program a static IP setup into Meraki MX64 security appliances.

Music on hold setup & use

Music on Hold is a service that allows music or an audio recording to be broadcast to held callers. Music on Hold can be enabled or disabled for 'Call Hold', 'Call Park', and 'Busy Camp On' scenarios and different music/audio can be specified for internal versus external calls.

Splash page setup & use

Discover how easy it is to customize your SmartWiFi splash page to increase engagement with your customers.

Can't find what you need? Contact Us.

If you have the following ready, it can help us address your request more quickly. (If you don’t have it, that’s OK too):

  • Your account number
  • Account security PIN
  • Request ticket number

Setup, fixes, and troubleshooting support for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartSecurity
  • SmartVoice & Business Phone
  • Business Cable & Satellite TV

Technical Support

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data connectivity
  • Advanced voice solutions
  • Broadcast video

Service Assurance

1-866-244-7475

Data Centre

  • Cloud Services
  • Managed Services
  • Colocation Services

ViaWest Technical Support

1-866-808-9378

Billing, general inquiries, moves and updates for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Customer Care

1-877-742-9249

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Service Coordination

1-866-244-7474

Find out more about our products and other options available for:

Small & Medium Business

  • SmartWiFi & Business Internet
  • SmartVoice & Business Phone
  • SmartSecurity
  • Business Cable & Satellite TV

Sales

1-855-505-3040

Enterprise

  • Fibre Internet
  • Data Connectivity
  • Advanced Voice Solutions
  • Broadcast Video
  • Cloud Services
  • Managed Services
  • Colocation Services

Sales

1-855-505-3040

Wholesalers

    Wholesale Solutions

    1-877-678-3567