Learn different ways to update your SmartVoice user or group admin portal password in the event it has been forgotten or just needs to be changed.

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User self management

Individual users can reset their own password, so long as they know their phone number and email address. If this info isn't known, they can contact their group administrator.

  1. Reset your SmartVoice user password by opening smartvoice.shawbusiness.ca
  2. Select 'Forgot password?'
    • Forgot password? (click to enlarge)
  3. On the password reset page, enter requested information:
    1. Current E-mail address: Use email address that you gave when your SmartVoice was first set up.
    2. User ID: is yoursmartvoicenumber@shawbusiness.ca
    3. Enter the symbols from the image.
    4. Press 'Reset'.
    • Password reset (click to enlarge)
  4. An email will be sent to the email address that you entered with a link to reset the password.

Group administrator assistance

Your group administrator can help reset your user portal password. This will be someone assigned within your business/organization that has special access to manage your SmartVoice service through their group admin portal.

  1. Group administrator logs in to smartvoice.shawbusiness.ca with the group admin username and password.
    • If admin forgot their group admin password, they'll need to contact Shaw technical support to have it reset.
  2. Go to 'Dashboard'.
    • Group admin Dashboard (click to enlarge)
  3. Navigate to user. Password can be reset two different ways within the portal:
    • Quick method:
      1. Navigate to user and select name.
        • Smartvoice user name
      2. Navigate to 'Password' (user portal) section.
        • Change user portal password (click to enlarge)
      3. Enter a new password or select 'Generate' to get a random secure password.
      4. Press 'Save'.
    • Alternate method:
      1. Navigate to user and click on 'Settings' (gear) Icon.
        • Settings
      2. Select 'View All Settings'.
        • View All Services (click to enlarge)
      3. Once user profile opens, select 'Profile/911 Update'.
        • Profile/911 Update click to enlarge)
      4. Navigate to the 'Password reset' section.
        • Enter a new password or select 'Generate' to get a random secure password.
        • Password reset (click to enlarge)
      5. Press 'Save'.

Group administrator access password management

  • Forgotten Passwords: If you forgot your group admin password, contact Shaw technical support to have it reset.
  • Update Known Password: follow these steps:
    1. Open smartvoice.shawbusiness.ca
    2. Select 'Group' tab, then 'Detailed Configuration' to open 'Group Profile'.
    3. Select 'Site Info' and choose 'Administrators'.
      • change password or add new group admin here, then press 'Save'.
      • SmartVoice administrators password (click to expand)
    4. If you want to verify general information about your company's group admin, select 'Site Info' and choose 'Location Info'. If errors are found, contact technical support to request corrections.
      • SmartVoice location information (click to enlarge)