Learn the two different ways to reset your user portal password for http://smartvoice.shawbusiness.ca in the event it has been forgotten or just needs to be changed.

On this page

User password reset options

Individual users can reset their own password, so long as they know their phone number and email address. If this info isn't known, they can contact their group administrator.

  1. Reset your SmartVoice user password by one of two websites:
  2. On the password reset page, enter requested information:
    1. Current E-mail address: Use email address that you gave when your SmartVoice was first set up.
    2. User ID: is yoursmartvoicenumber@shawbusiness.ca
    3. Enter the symbols from the image.
    4. Press 'Reset'.
    • Password reset (click to enlarge)
  3. An email will be sent to the email address that you entered with a link to reset the password.

Group administrator reset options

User portal passwords can also be reset by your SmartVoice group administrator. This will be someone assigned within your business/organization that has special access to manage the SmartVoice service through the group admin portal.

  1. Group administrator logs in to smartvoice.shawbusiness.ca with the group admin username and password.
    • If you forgot your group admin password, you will need to contact technical support to have it reset.
  2. Go to 'Dashboard'.
    • Group admin Dashboard (click to enlarge)
  3. Navigate to user. Password can be reset two different ways within the portal:
    • Quick method:
      1. Navigate to user and select name.
        • Smartvoice user name
      2. Navigate to 'Password' (user portal) section.
        • Change user portal password (click to enlarge)
      3. Enter a new password or select 'Generate' to get a random secure password.
      4. Press 'Save'.
    • Alternate method:
      1. Navigate to user and click on 'Settings' (gear) Icon.
        • Settings (click to enlarge)
      2. Select 'View All Settings'.
        • View All Services (click to enlarge)
      3. Once user profile opens, select 'Profile/911 Update'.
        • Profile/911 Update click to enlarge)
      4. Navigate to the 'Password reset' section.
        • Enter a new password or select 'Generate' to get a random secure password.
        • Password reset (click to enlarge)
      5. Press 'Save'.