Setup and guides

How To: Access and manage SmartVoice voicemail

Contents
Overview

Learn the difference between individual and group voicemail options and how to access and manage voicemail for your Shaw Business SmartVoice system.

Access your voicemail

There are three ways to access your individual voicemail.

  • Call *98 from your desk phone or mobile/desktop app and enter your passcode.

  • On certain desk phone models, press the Message or Voicemail button. Find details about your phone on the SmartVoice Videos & Tutorials page.

  • For remote access, call 1-855-610-6096 and enter your 10-digit SmartVoice number.

Reset your voicemail passcode

Individual users can update their passcode through the portal. Group administrators can update voicemail passcodes for all users, but can't see current passcodes. Forgotten user, administrator, and group voicemail passcodes will need to be reset by the group administrator.

If you are a group administrator resetting a user’s passcode:

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Dashboard tab.
  4. Scroll down to the user whose password you want to reset.
  5. Click the user’s name.
  6. Under Passcode, enter a new password in both fields.
  7. Alternately, you can click Generate to create a strong password.
  8. Click Save.

If you are an regular user resetting your own passcode:

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Profile / 911 Update tab.
  4. Under Password Reset, enter your current passcode in the Current Voice Portal Passcode field.
  5. Enter a new passcode in New Voice Portal Passcode and Re-type Passcode fields.
  6. Alternately, you can click Generate to create a strong passcode.
  7. Scroll down and click Save.

You may be asked to enter your passcode multiple times. If this happens, you should enter the same passcode each time.

Check for new messages

There are four ways your phone tells you that you have new voicemail messages in an individual or group voicemail accessible from your phone.

  • An audible tone will sound when a caller finishes recording their message.
  • The status bar message will indicate the total number of new messages.
  • The “message waiting” indicator light on the top-right corner of the phone will flash.
  • You will hear a stuttering tone when the receiver is picked up to make a new call.

Voicemail handset menu options

While you are logged in to a SmartVoice individual or group voicemail, you can press numbers on your desk phone to access menu options.

From the main menu:

1 - Listen to Voicemail
2 - Change Busy Greeting
3 - Change No Answer Greeting
4 - Change Extended Away / Listen Only Greeting
5 - Compose Send New Message
6 - Delete All Messages
7 - Change Passcode
8 - Record Name
9 - Modify Messaging Deposit Settings
✱ - Access the Voice Portal

While listening to messages:

1 - Rewind Message
2 - Repeat Message from Beginning
3 - Fast Forward Message
4 - Back to Previous Message
5 - Play Message Envelope (date, time, and caller ID)
6 - Skip to Next Message
7 - Delete Current Message
8 - Additional Message Options (Call Back, Reply With Voicemail, Forward Message)
9 - Save Current Message

While listening to your own messages, the options under 8 — Reply With Voicemail and Forward Message — are only available when replying to another SmartVoice user in your group.