How to access and manage voicemail for Shaw Business SmartVoice

Group Administrators

1. Log in to smartvoice.shawbusiness.ca with your group administrator credentials.
2. Select the Dashboard tab.

   

3. Select the user by clicking on their name.

   

4. Use the Passcode section on the right to manage voicemail PIN (the Password option is for user portal login).

• Choose your own: Follow passcode rules, enter in your New passcode, enter the passcode once again in the Confirm passcode field, then press Save.
• System-generated: Select Generate, make a note of your new passcode, then press Save.

  

Individual users

1. Log in to smartvoice.shawbusiness.ca with your credentials.
2. Select the Profile/911 Update tab.

   

3. Under the section Password Reset, enter your current passcode, then either create a new passcode or press the Generate button to create a system-generated passcode.

   

4. Scroll to the top or bottom of the page and press Save.
5. Call into voicemail; the system will prompt you to change your passcode again, but you can use the same passcode you just created.

• Phone makes an audible alert tone when the caller finishes recording his or her message.
• Status bar message indicating the total number of new messages.

  

• Flashing message waiting indicator light located in top-right corner of phone.
• Stuttering tone when the handset is picked up to make new call.

1. In the Calling Features tab, scroll down to the Messaging section.
2. Find Voicemail Management and press the Edit button.

   

3. Key features in the Edit screen:

• Email notification: Provides an email notification when there is voicemail waiting.
  • Without attachment: Provides phone number and time stamp.
  • With attachment: Provides phone number, time stamp, and .WAV audio file to listen to the voicemail message
• Transfer on '0' to Phone Number: Allows caller that reached your voicemail message to press '0' at any time to reach another number of your choice. Great for transfers back to the main line, your cell phone, another store location, etc.

  

1. Press Save to complete.
2. Leave a voicemail message to test your changes.

If group voicemail has been added as an extension on your phone:

1. Press the Message Center, then select the group voicemail line.
2. Press the shared call extension on your handset and dial *98 to access and manage the voicemail.

If you don't have your own voicemail:

Dial in to your group voicemail extension and when you hear the greeting, press * and enter the group voicemail passcode.

If you do have your own voicemail:

1. Dial *98 and then press (star *) while in the menu.
2. Enter the extension of the group voicemail
3. Enter the group voicemail passcode.

Once in the Group voicemail, choose one of the keypad sequences listed in the next section to listen and manage voicemail.

Forgotten Group voicemail passcodes can be reset by the Group administrator of your business.

Main Menu:

1. Listen to Voicemail
2. Change Busy Greeting
3. Change No Answer Greeting
4. Change Extended Away Greeting
5. Compose Send New Message
6. Delete All Messages
7. Change Passcode
8. Record Name
9. Modify Messaging Deposit Settings Press * to access the Voice Portal

Listening to Messages:

1. Rewind Message
2. Repeat Message from Beginning
3. Fast Forward Message
4. Back to Previous Message
5. Play Message Envelope (date, time, and caller ID)
6. Skip to Next Message
7. Delete Current Message
8. Additional Message Options:
   • Call Back Caller
   • Reply with Your Own Voicemail Message (only available when replying to another SmartVoice user in your group)
   • Forward Message (only works to forward to another SmartVoice user in your group)
9. Save Current Message