Learn the difference between individual and group voicemail options and how to access and manage voicemail for your Shaw Business SmartVoice system.
Learn the difference between individual and group voicemail options and how to access and manage voicemail for your Shaw Business SmartVoice system.
Quick Guide
There are multiple ways to access your individual voicemail. Options include:
- Call *98 from your Polycom handset or mobile/desktop app and enter your passcode.
- On your Polycom handset, press the message icon (located on top left corner of your handset), then select Message Center.
- On your Polycom handset, press the home icon, select Messages then select Message Center.
- For remote access, call 1-855-610-6096, then enter your 10-digit SmartVoice number.
How do I reset my voicemail passcode?
Did you know? Group administrators can update voicemail passcodes for all users, but can't see current passcodes. Forgotten passcodes will need to be reset. These steps also apply to resetting group voicemail passcodes.
Individual users can update known passcode through the portal, but forgotten passcodes will need to be reset by your business' group administrator.
Did you know? Group administrators can update voicemail passcodes for all users, but can't see current passcodes. Forgotten passcodes will need to be reset. These steps also apply to resetting group voicemail passcodes.
Individual users can update known passcode through the portal, but forgotten passcodes will need to be reset by your business' group administrator.
How do I know I have new messages?
Your phone indicates new voicemail messages in a few ways. These notifications are used to alert you of a new voicemail message for all voicemail boxes that are accessible from your phone (both individual and group voicemail). Here are the options available to check new voicemail messages:
Your phone indicates new voicemail messages in a few ways. These notifications are used to alert you of a new voicemail message for all voicemail boxes that are accessible from your phone (both individual and group voicemail). Here are the options available to check new voicemail messages:
SmartVoice keypad sequence
Once logged in to your SmartVoice individual or group voicemail, use this guide to manage your voicemail from your business phone handset. Press the following numbers to access the corresponding option.
Once logged in to your SmartVoice individual or group voicemail, use this guide to manage your voicemail from your business phone handset. Press the following numbers to access the corresponding option.
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