Setup and guides

How do I access my SmartVoice group voicemail

Group voicemail is a dedicated line for voicemail that can be accessed from multiple handsets. Learn how to access SmartVoice group voicemail with these tips

Access my SmartVoice group voicemail

ComplexityMedium

Group voicemail is a dedicated line for voicemail that can be accessed from multiple handsets.

Did you know? You can set up a group voicemail extension on your handset The group administrator can add group voicemail numbers as a shared call line on any handsets the voicemail will be shared on. For information on how to add extensions to your phone, read How to program SmartVoice handset buttons.

Keep reading to find out how to access Group Voicemail.

Group voicemail is a dedicated line for voicemail that can be accessed from multiple handsets.

Did you know? You can set up a group voicemail extension on your handset The group administrator can add group voicemail numbers as a shared call line on any handsets the voicemail will be shared on. For information on how to add extensions to your phone, read How to program SmartVoice handset buttons.

Keep reading to find out how to access Group Voicemail.


If group voicemail has been added as an extension on your phone:

  1. Press the Message Center button on your handset, then select the group voicemail line.
  2. Press the shared call extension on your handset and dial *98 to access and manage the voicemail.

If you don't have your own voicemail:

Dial in to your group voicemail extension and when you hear the greeting, press * and enter the group voicemail passcode.

If you do have your own voicemail:

  1. Dial *98 and then press (star *) while in the menu.
  2. Enter the extension of the group voicemail
  3. Enter the group voicemail passcode.

Once in the Group voicemail, choose one of the keypad sequences listed on How to access and manage voicemail for Shaw Business SmartVoice.

Forgotten Group voicemail passcodes can be reset by the Group administrator of your business.

Show more