Setup and guides

How To: Access Advantage Voice group voicemail


Group voicemail is voicemail that can be accessed from multiple Advantage Voice (formerly SmartVoice) desk phones.

Access group voicemail

If group voicemail has been added as an extension on your phone:

Polycom Handsets

  1. Press the Message Center button on your desk phone.
  2. Select the group voicemail line.
  3. Press the connect button.
  4. Enter the group voicemail passcode.

Cisco Handsets

  1. Using the Select button scroll down to highlight the group voicemail extension.
  2. Press the Messages button.
  3. Pick up the handset.
  4. Enter the group voicemail passcode.

If you do not have the group voicemail extension on your phone:

  1. Dial ✱99 , then press the while in the menu.
  2. Enter the extension of the group voicemail followed by the # key.
  3. Enter the group voicemail passcode followed by the # key.

Remote Access:

Remote Access is not available for Group Voicemail (other than setting up Voicemail-To-Email). See How To: Send Advantage Voice Voicemail To Email for more information.

Terms & Conditions