Setup and guides

How do I set up voicemail to email on my SmartVoice

Learn how to set up your voicemail to email on your SmartVoice phone system. Advanced voicemail options like setting up voicemail to email can also be managed online.

Setting up voicemail to email

ComplexityMedium

Key features in the Edit screen:

  • Email notification: Provides an email notification when there is voicemail waiting.
    • Without attachment: Provides phone number and time stamp.
    • With attachment: Provides phone number, time stamp, and .WAV audio file to listen to the voicemail message
  • Transfer on '0' to Phone Number: Allows caller that reached your voicemail message to press '0' at any time to reach another number of your choice. Great for transfers back to the main line, your cell phone, another store location, etc.

Follow the steps below to set this up.

Key features in the Edit screen:

  • Email notification: Provides an email notification when there is voicemail waiting.
    • Without attachment: Provides phone number and time stamp.
    • With attachment: Provides phone number, time stamp, and .WAV audio file to listen to the voicemail message
  • Transfer on '0' to Phone Number: Allows caller that reached your voicemail message to press '0' at any time to reach another number of your choice. Great for transfers back to the main line, your cell phone, another store location, etc.

Follow the steps below to set this up.

  1. Login to your individual SmartVoice portal and select the Calling Features tab.
    Select SmartVoice Calling Features tab
    Select SmartVoice Calling Features tab
  2. Scroll down to the Messaging section.
  3. Find Voicemail Management and press the Edit button.
    Scroll down to the SmartVoice Messaging section
    Scroll down to the SmartVoice Messaging section
  4. Enable Email notification with or without attachements (or both).
  5. Enter email address where you want the voicemails to be forwarded to.
  6. Press Save to complete.
    Enable SmartVoice voicemail to email
    Enable SmartVoice voicemail to email
  7. Leave a voicemail message to test your changes.
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