Troubleshooting

How to set up and record SmartVoice Auto Attendant greetings

Set up and customize your Auto Attendant menu through your group administrator portal and record custom greetings for SmartVoice. Download the full user guide.

Setting up auto attendant greetings online

ComplexityMedium

Only the group administrator can modify the SmartVoice Auto Attendant online by logging in to the SmartVoice portal with the group admin credentials.

Only the group administrator can modify the SmartVoice Auto Attendant online by logging in to the SmartVoice portal with the group admin credentials.

  1. Navigate to the Dashboard tab
  2. Scroll down to the Auto Attendant section
  3. Select Settings.
    Smartvoice auto attendant through the dashboard
    Smartvoice auto attendant through the dashboard

Key sections:
a. Business/After/Holiday Hours tabs: Use these tabs to help manage menus for after hours or holidays if you want these other times to include different menu prompt options.
b. Business Hours drop-down: When to use the dialling menu listed below.

  • Every Day All Day: Use this option for the same menu 24/7.
  • Work Hours: Use this option when you would like to have a different menu outside of your regular business hours.
  • After Hours: Don't use this option. If you've already set up your business hours, always select Work Hours here, and use the tabs above to manage the after hours menu options.

c. Business Hours Greeting: Record a personal greeting and upload the audio file.
d. Business Hours Dialing Menu: Pick the desired call action for each phone key option. If callers make no selection for 15 seconds, they will be transferred to your designated operator.

Configure SmartVoice Auto Attendant
Configure SmartVoice Auto Attendant

Don't forget to press Save when finished.

For full details on configuring time schedules and Auto Attendants, download our Auto Attendant user guide.

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Setting up greetings through the phone

ComplexityMedium

You can record greetings through the touch tone keypad of your phone. You will need:

  • Group voice portal extension and passcode information
  • Auto Attendant extension number.

You can record greetings through the touch tone keypad of your phone. You will need:

  • Group voice portal extension and passcode information
  • Auto Attendant extension number.

Calling in

  1. Use any phone within the Auto Attendant group.
  2. Access voice portal by dialing the group voice portal extension number or * 98.
    • At the prompt for the passcode, press * .
    • Enter the group voice portal extension, followed by #.
    • Enter the administrator passcode, followed by #.
  3. The group voice portal will announce the administrator main menu.
  4. Enter the Auto Attendant extension here, followed by #.
  5. Follow the prompts to update your greetings.

  • Sub-menu greetings can only be managed by uploading audio files in the group admin portal.
  • For forgotten Group Voice portal extension and passcode information, the Group admin can reset via the steps below

From the Group Admin portal

  1. Select Group Services tab, then select the Site Services menu and Voice Portal.
    Smartvoice Voice portal access through Site Services
    Smartvoice Voice portal access through Site Services
  2. The passcode and extension can be viewed and changed here.
    Resetting voice portal passcode
    Resetting voice portal passcode
  3. Press Save if you've made any changes.
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