Troubleshooting

How to manage SmartVoice Auto Attendant

Set up and customize your Auto Attendant menu through your group administrator portal and record custom greetings for SmartVoice. Download the full user guide.

Setting up auto attendant greetings online

ComplexityMedium

Only the group administrator can modify the SmartVoice Auto Attendant online by logging in to the SmartVoice portal with the group admin credentials.

Only the group administrator can modify the SmartVoice Auto Attendant online by logging in to the SmartVoice portal with the group admin credentials.

  1. Navigate to the Dashboard tab
  2. Scroll down to the Auto Attendant section
  3. Select Settings.
    Smartvoice auto attendant through the dashboard
    Smartvoice auto attendant through the dashboard

Key sections:
a. Business/After/Holiday Hours tabs: Use these tabs to help manage menus for after hours or holidays if you want these other times to include different menu prompt options.
b. Business Hours drop-down: When to use the dialling menu listed below.

  • Every Day All Day: Use this option for the same menu 24/7.
  • Work Hours: Use this option when you would like to have a different menu outside of your regular business hours.
  • After Hours: Select Work Hours here, and use the tabs (shown below) to manage the after hours menu options.

c. Business Hours Greeting: Select your pre-recorded auto attendant greeting from the drop down.
d. Business Hours Dialing Menu: Pick the desired call action for each phone key option. If callers make no selection for 15 seconds, they will be transferred to your designated operator.
e.After Hours greeting: Select your pre-recorded After Hours greeting from the drop down.
f.After Hours Dialing Menu: Pick the desired call action for each phone key option. If callers make no selection for 15 seconds, they will be transferred to your designated operator

Configure SmartVoice Attendant
Configure SmartVoice Attendant

Don't forget to press Save when finished.



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Setting up greetings through the phone

ComplexityMedium

You can record greetings through the touch tone keypad of your phone. You will need:

  • Group voice portal extension and passcode information
  • Auto Attendant extension number.

You can record greetings through the touch tone keypad of your phone. You will need:

  • Group voice portal extension and passcode information
  • Auto Attendant extension number.

Calling in

  1. Log in to the Voice Portal as the administrator from any phone that does not have Voice Messaging Auto login enabled:
  2. Press * 99 and then press the pound key (#)
  3. Press star key (*)
  4. Enter the Group Voice Portal extension which is always 9999 followed by the pound key (#).
  5. Enter the Voice Portal Administrator password followed by the pound key (#). By default, the passcode is the main number of your business without the area code.

  • Sub-menu greetings can only be managed by uploading/recording audio files in the group admin portal. More details on Managing SmartVoice Greetings & Announcements.
  • Passcode can be changed in the group admin portal as indicated below.

From the Group Admin portal

  1. Select Group Services tab, then select the Site Services menu and Voice Portal.
    Smartvoice Voice portal access through Site Services
    Smartvoice Voice portal access through Site Services
  2. The extension can be viewed and the passcode changed here.
    Resetting voice portal passcode
    Resetting voice portal passcode
  3. Press Save if you've made any changes.
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