It’s easy to personalize the Advantage Voice (formerly SmartVoice) auto attendant for your business. Group administrators can log in to the web portal to edit the settings.
This page briefly goes through the most common auto attendant settings. Download the Advantage Voice Auto Attendant Guide for full instructions including setting up greetings, menus and dialing options.
Note: Auto attendants are an optional add-on.
Auto Attendant Time & Holiday Schedules
Before setting up your auto attendant greetings and dialing menus you will need a Time Schedule for your business hours and a Holiday Schedule for your business holidays. Once the schedules are in place, you can create customized greeting & announcements and assign them to the auto attendants. Full details can be found on How to upload customer greetings and announcements.
Note: The Group administrator can create and manage the Group Schedules in the End User Portal web interface
Customizing the auto attendant menu
If you are the group administrator, you can customize the Advantage Voice Auto Attendant settings through the Advantage Voice web portal.
- Go to voiceportal.shawbusiness.ca.
- Log in using your group administrator credentials.
- Select the Auto Attendants icon.
- Under Auto Attendants, select the Menus icon.
- Edit the settings on the Business Hours, After Hours, and Holiday Hours tabs.
- Select Save.
Business, after hours, and holiday settings
You can set how the auto attendant answers calls differently during business hours, after hours, and on holidays. If you want to personalize the auto attendant greetings, you can upload your own audio files. To learn more, read How To Upload custom greetings & announcements.
- Go to voiceportal.shawbusiness.ca.
- Log in using your group administrator credentials.
- Select the Auto Attendant icon.
- Select the Auto Attendant you wish to modify.
To set Business Hours options:
- Click the Business Hours
- Under Business Hours Schedule Go to
- Under Business Hours Greeting, select the greeting callers will hear:
- Select Default Greetingif you want to use the default audio greeting.
- Select Personal Greeting Audioif you want to upload an audio file.
- Under Key Configuration menu, set the description and select an action for each phone key (0-9, ✱, and #). If a caller doesn’t make a selection, and no default transfer (to “0” or the receptionist) has been set, the system will wait for the user to make a selection.
To set After Hours options:
- Select the After Hours
- Under After Hours Greeting, select the greeting callers will hear:
- Select Default Greetingif you want to use the default audio greeting.
- Select Personal Greeting Audioif you want to upload an audio file.
- Under Key Configuration Menu, set the description and select an action for each phone key (0-8, ✱, and #).
- If a caller doesn’t make a selection, and no default transfer (to “0” or the receptionist) has been set, the system will wait for the user to make a selection.
To set Holiday Hours options:
- Select the Holiday tab,
- Under Holiday Hours Greeting, select the greeting callers will hear.
- Select Default Greetingif you want to use the default audio greeting.
- Select Personal Greeting Audioif you want to upload an audio file.
- Under Key Configuration menu, set the description and select an action for each phone key (0-8, ✱, and #).
- If a caller doesn’t make a selection, and no default transfer (to “0” or the receptionist) has been set, the system will wait for the user to make a selection.