Troubleshooting

How To: Customize the SmartVoice auto attendant menu

Contents
Overview

It’s easy to personalize the SmartVoice auto attendant for your business. Group administrators can log in to the web portal to edit the settings.

Customizing the auto attendant menu

If you are the group administrator, you can customize the SmartVoice Auto Attendant settings through the SmartVoice web portal.

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Dashboard tab.
  4. Under Dashboard, click Auto Attendants to expand the section.
  5. Under Auto Attendants, click the Settings tab.
  6. Edit the settings on the Business Hours, After Hours, and Holiday Hours tabs.
  7. Click Save.

Scroll down to read about the auto attendant settings.

Business, after hours, and holiday settings

You can set how the auto attendant answers calls differently during business hours, after hours, and on holidays. If you want to personalize the auto attendant greetings, you can upload your own audio files. To learn more, read How To: Upload custom greetings & announcements.

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Group Services tab.
  4. Select the Auto Attendant you wish to modify.

To set Business Hours options:

  1. Click the Business Hours tab.
  2. Under Business Hours Schedule, select a schedule from the dropdown menu.
  3. Under Business Hours Greeting, select the greeting callers will hear:
    • Select Default Greeting if you want to use the default audio greeting.
    • Select Personal Greeting Audio if you want to upload an audio file.
  4. Under Business Hours Dialing Menu, set the description and select an action for each phone key (0-9, ✱, and #). If a caller doesn’t make a selection, and no default transfer (to “0” or the receptionist) has been set, the system will wait for the user to make a selection.

To set After Hours options:

  1. Click the After Hours tab.
  2. Under After Hours Schedule, select a schedule from the dropdown menu.
  3. Under After Hours Greeting, select the greeting callers will hear:
    • Select Default Greeting if you want to use the default audio greeting.
    • Select Personal Greeting Audio if you want to upload an audio file.
  4. Under After Hours Dialing Menu, set the description and select an action for each phone key (0-8, ✱, and #).
    • If a caller doesn’t make a selection, and no default transfer (to “0” or the receptionist) has been set, the system will wait for the user to make a selection.

To set Holiday Hours options:

  1. Under Holiday Hours Schedule, select a schedule from the dropdown menu.
  2. Under Holiday Hours Greeting, select the greeting callers will hear.
    • Select Default Greeting if you want to use the default audio greeting.
    • Select Personal Greeting Audio if you want to upload an audio file_
  3. Under Holiday Hours Dialing Menu , set the description and select an action for each phone key (0-8, ✱, and #).
    • If a caller doesn’t make a selection, and no default transfer (to “0” or the receptionist) has been set, the system will wait for the user to make a selection.

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