Setup and guides

How To: Manage SmartVoice voicemail greetings


You can customize greetings for your SmartVoice voicemail and manage them through the SmartVoice web portal.


By default, the voicemail greeting for all unanswered calls says:

“The party you are trying to reach is not available to take your call.Please leave a message after the tone. Press the pound key to end recording.”

You can customize greetings for the following scenarios:

  • Busy greeting: Plays when you are already using the phone.
  • No-answer greeting: Plays when the phone isn't in use, but no one answers the call. This is useful after hours, during lunch hours, and when no one is available.
  • Alternate no-answer greetings: Additional greetings that can be selected later by calling *98 or a remote access number.

Select voicemail greetings

You can choose from voicemail greetings that are already in the system. To learn how to upload or record custom greetings, read How To: Upload or record custom audio files.

  1. Go to
  2. Log in using your group administrator credentials.
  3. Click the Dashboard tab.
  4. Click the gear icon under Settings.
  5. Click Detailed Settings (lower right).
  6. Click Calling Features.
  7. Under Messaging, click the Edit button next to Greetings.
  8. Expand the dropdown menus for each greeting and select an audio file.

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