Setup and guides

SmartVoice video tutorials & user guides

Contents
Overview

These video tutorials and downloadable user guides will help you make the most of your SmartVoice phone, mobile app, and web portal.

SmartVoice Web Portal user guides and video tutorials

Get the most out of your SmartVoice with these user guides and video tutorials. We go over how to access the SmartVoice dashboard, resetting your password, setting up auto attendants and greetings, time schedules and so much more!

Download and view user guides

You will need Adobe Reader to view the user guides.

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SmartVoice Options and Settings

SmartVoice Hunt Groups

SmartVoice App User guides and links

Learn how to use SmartVoice Cisco Webex and the legacy UC1 Apps for all of your devices with these helpful links and user guides.

Cisco Webex
Smartvoice webex login We’ve partnered with Cisco Webex to bring you a fresh experience that seamlessly integrates SmartVoice with Cisco Webex conferencing and messaging capabilities, so your teams can collaborate and connect in even more ways.

If you are an existing SmartVoice customer ready to make the switch from UC1 to Cisco Webex, use the links below to get started.



Legacy UC1 Mobile app
Smartvoice uc1 login screen The current SmartVoice Client (UC1 Collaborative) is end of life, and Shaw Business will be moving all SmartVoice users to the new Cisco Webex platform, which offers superior performance and collaboration features like video calling, file sharing, team chats, spaces, meetings and more.
Learn more on SmartVoice: Cisco Webex FAQs.

Desktop App Mobile App

Download user guide

Download Windows App

Download macOS App

Download Android User guide

Download iOS User guide

Download Android App

Download iOS App

Polycom VVX Series user guides

Learn how to transfer calls, put callers on hold and much more with these interactive video tutorials and downloadable user guides. You will need Adobe Reader to view the user guides.

VVX 300 SeriesVVX 400/411 SeriesVVX 500/600 Series
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Video Tutorial
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Video Tutorial
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Video Tutorial

Panasonic Series user guide

Panasonic TPA60

Panasonic Cordless TPA60
Panasonic TPA65

Panasonic Cordless TPA60

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Cisco Series User Guides

Cisco 8845 Video Phone Cisco 8851 Video Phone & KEM Cisco 8865 Video Phone & KEM

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Cisco 6825 DECT Cisco 6823 DECT



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Download User Guide
Cisco 6825 DECT Ruggedized


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Other SmartVoice User Guides

Download PDF SmartVoice Reference Guide: Quick reference on the most commonly used features of SmartVoice

Download PDFSmartVoice Calling Features: Commonly used star codes to manage your SmartVoice calls.

Download PDF SmartVoice Auto Attendant: Complete guide on how to set up your auto attendant.

Download PDF SmartVoice Call Queuing: Complete guide on how to set up call queuing.

Download PDF SmartVoice Call Recording: Complete guide on how to set up and use call recording.

Download PDF SmartVoice Hospitality: Complete guide on how to manage your SmartVoice hotel guest services.

Download PDF SmartVoice Enterprise Guide - Trunking Edition: Complete guide on how to manage your SmartVoice services for enterprise.

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