Setup and guides

SmartVoice star codes for feature access

Learn more about the SmartVoice star codes for your Shaw Business Phone. Use this as a quick reference for the most used SmartVoice star codes to access SmartVoice features.

Top ten SmartVoice star codes

Star codes are short cut keys on your phone that can be used to quickly access and manage your SmartVoice features. Use this as a quick reference for the most used SmartVoice star codes. You can also download the full Quick Reference User Guide that describes all the feature access codes and how to access them with star keys.

Feature Code Description of use
Call Forwarding Always Activation *72
  1. Lift telephone handset and press *72.
  2. Enter phone number to which calls are forwarded.
  3. Replace telephone handset. The service is on.
Call Forwarding Always Deactivation *73
  1. Lift telephone handset and press *73.
  2. Replace telephone handset. The service is off.
Direct Voice Mail Transfer *55*
  1. Transfer the call via Consultative
  2. Enter *55*
  3. Enter # to transfer directly to your own voicemail or enter the extension and # to transfer to another user's voicemail
Voice Mail Retrieval *98
  1. Lift telephone handset and press *98.
  2. You are connected to your voice mail retrieval menu.
Clear Voice Mail MWI #98
  1. Lift telephone handset and press #98.
    • The announcement plays "Voice message waiting indicator has been cleared."
  2. Replace telephone handset.
Call Park *62
  1. Place the call on hold.
  2. Lift telephone handset and press *62.
  3. Enter extension of phone on which call is to be parked.
  4. Replace telephone handset. The call is parked at the indicated extension.
Call Park Retrieve *82
  1. Lift telephone handset and press *82.
  2. You are connected with the call you parked.
Call Retrieve / Call Pull *11
  1. Lift telephone handset at the location to which you want to retrieve the call.
  2. Press *11.
  3. The active call at another endpoint is answered. It must be the only active call.
Hunt Group Busy Activation #51
  1. Lift telephone handset and press #51.
  2. Replace telephone handset.
  3. The Hunt Group Busy policy is enabled. Call routing depends on your Call Forward Busy setting:
    • CFB off: calls to the hunt group receive busy treatment.
    • CFB on: calls to the hunt group will go to number setup in group admin portal for Call Forward Busy. If not forwarding properly, contact technical support.
Hunt Group Busy Deactivation #52
  1. Lift telephone handset and press #52.
  2. Replace telephone handset.
  3. The Hunt Group Busy policy for your hunt group is disabled.