Troubleshooting

SmartVoice common features and star codes

Learn about the most commonly used SmartVoice features and star codes for your Shaw business phone.

SmartVoice calling features

ComplexityEasy

Use this as a guide on how to use some of the most used features of SmartVoice

  • Call Hold
  • Three way calling
  • N-Way Calling

Call hold

While engaged in one call:

  1. Press the Hold button on the phone.
  2. Make a second call and toggle between the calls.

Use this as a guide on how to use some of the most used features of SmartVoice

  • Call Hold
  • Three way calling
  • N-Way Calling

Call hold

While engaged in one call:

  1. Press the Hold button on the phone.
  2. Make a second call and toggle between the calls.



Three-way calling

While engaged in one call:

  1. Press the Conference button on phone. The initial call will be held.
  2. Enter the complete phone number or extension of the third party. You can press # to signal the end of the phone number or extension.
  3. When the call is connected, press the Conference button again. All parties are connected in a three-way call.

If either of the two other parties hangs up, your call with the remaining party will remain intact. If you started a conference call with three or more other parties, the other parties will be disconnected when you hang up.



N-way calling (up to 6 participants)

While engaged in a three-way call with two other users:

  1. Press the Conference button on phone. The initial calls will be held.
  2. Enter the complete phone number or extension of a fourth party. You can press # to signal the end of the phone number or extension.
  3. When the call is connected, press the Conference button again. All parties are now connected in an N-way call.
  4. To add additional callers, repeat this procedure.

If either of the other parties hangs up, your call with the remaining parties will remain intact. If you hang up, the other parties will remain connected.

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SmartVoice Polycom phone user guides

ComplexityEasy

Learn how to use your Polycom phone with these user guides

VVX 300 SeriesVVX 400 SeriesVVX 500/600 Series
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