Troubleshooting

About: Popular SmartVoice features

Contents
Overview

Learn about the SmartVoice business phone features and star codes most commonly used by Shaw Business customers.

Call hold

Call hold enables you to place one call on hold, make a second call, and toggle between the two.

  1. While on a call, press the Hold button.
  2. Make a second call.
  3. Press Resume next to call on hold to toggle between the calls.

You cannot transfer a call that is on hold. While the caller is on the active line, press Transfer and they will be on hold until the transfer is completed.

Three-way calling

With three-way calling, you can have three people on the same call together.

  1. While on a call with someone else, press the Conference button.
  2. Enter the phone number or extension of the third person, then press the # key.
  3. When the third person answers, press the Conference button again.

If either of the other two people on the call hangs up, your call with the remaining person will continue. If you hang up, everyone will be disconnected from the conference call.

N-way calling (up to 6 people)

You can host up to six people (including yourself) in a conference call.

  1. While on a three-way call with two other people, press the Conference button.
  2. Enter the phone number or extension of the fourth person, then press the # key.
  3. When the fourth person answers, press the Conference button again.
  4. Repeat steps 1-3 until there are a maximum of six people in your conference call.

If any of the other people hangs up, your call with the remaining people will continue. If you hang up, everyone will be disconnected from the conference call.