Learn about the most commonly used SmartVoice features and star codes for your Shaw business phone.
Learn about the most commonly used SmartVoice features and star codes for your Shaw business phone.
SmartVoice calling features
Use this as a guide on how to use some of the most used features of SmartVoice
- Call Transfer
- Call Hold
- Three way calling
- N-Way Calling
Use this as a guide on how to use some of the most used features of SmartVoice
- Call Transfer
- Call Hold
- Three way calling
- N-Way Calling
Call transfer
Consultative transfer
You stay on the line until the call is answered to tell the recipient who is calling.
While engaged in a call to be transferred:
- Press the Transfer button on the phone. The initial call will be held.
- Enter the complete phone number or extension of the party to receive the call.
- Introduce the caller to the person you've transferred them to.
- Hang up your handset to drop out of the call and the other two parties will continue with the call.
Blind transfer
As soon as you press the line to transfer the call, it will be disconnected and transferred to the intended recipient. While engaged in a call to be transferred:
- Press the Transfer button on the phone. The initial call will be held.
- Select the shared call, busy lamp field, or speed dial line you wish to transfer the call to.
- Hang up your handset to drop out of the call and connect the other two parties.
Details
- SmartVoice's default call transfer type is consultative (also known as a warm transfer).
- With a consultative transfer the caller's CID information is hidden. When a call is transferred the caller ID information displayed would belong to the person who is transferring the call.
- With a blind transfer (sometimes known as a cold transfer), as soon as you press the line to transfer the call, it will be disconnected and transferred to the intended recipient. With a blind transfer the caller ID information displayed would belong to the caller or individual who is being transferred.
How to change the default call transfer type permanently
- VVX300/311: Home > Settings > Basic > Preferences > Default Call Transfer
- VVX400/411: Home > Settings > Basic > Default Transfer Type
- VVX500/501: Home > Settings > Basic > Preferences > Default Call Transfer
- VVX600/601: Home > Settings > Basic > Preferences > Default Call Transfer
Tip: On a VVX 600, because it is a touch-screen, you will have to swipe up in order to scroll down in the preferences menu. On any of our other phone models, use the wheel and select buttons to navigate the menu.
How to change the default call transfer type temporarily, on a per call basis
- Select Transfer and hold until the transfer screen appears.
- Press the Blind button that appears at the top right corner.
- Select the line you wish to transfer the call to.
Call hold
While engaged in one call:
- Press the Hold button on the phone.
- Make a second call and toggle between the calls.
Three-way calling While engaged in one call:
- Press the Conference button on phone. The initial call will be held.
- Enter the complete phone number or extension of the third party. You can press # to signal the end of the phone number or extension.
- When the call is connected, press the Conference button again. All parties are connected in a three-way call.
If either of the two other parties hangs up, your call with the remaining party will remain intact. If you started a conference call with three or more other parties, the other parties will be disconnected when you hang up.
N-way calling (up to 6 participants) While engaged in a three-way call with two other users:
- Press the Conference button on phone. The initial calls will be held.
- Enter the complete phone number or extension of a fourth party. You can press # to signal the end of the phone number or extension.
- When the call is connected, press the Conference button again. All parties are now connected in an N-way call.
- To add additional callers, repeat this procedure.
If either of the other parties hangs up, your call with the remaining parties will remain intact. If you hang up, the other parties will remain connected.
SmartVoice star codes quick guide
Star codes are short cut keys on your phone that can be used to quickly access and manage your SmartVoice features. Use this as a quick reference for the most used SmartVoice star codes.
Star codes are short cut keys on your phone that can be used to quickly access and manage your SmartVoice features. Use this as a quick reference for the most used SmartVoice star codes.
Feature | Code | Description of use |
Anonymous Call Rejection Activation | *77 |
|
Anonymous Call Rejection Deactivation | *87 |
|
Anonymous Call Rejection Interrogation | *77* |
|
Automatic Callback Deactivation | *86 |
|
Call Forwarding Always Activation | *72 |
|
Call Forwarding Always Deactivation | *73 |
|
Call Forwarding Always To Voice Mail Activation | *21 |
|
Call Forwarding Always To Voice Mail Deactivation | #21 |
|
Call Forwarding No Answer To Voice Mail Activation | *41 |
|
Call Forwarding No Answer To Voice Mail Deactivation | #41 |
|
Call Park | *62 |
|
Direct Voice Mail Transfer | *55* | |
Speed Dial 8 | *74 | To program:
|
Voice Mail Retrieval | *98 |
|
Voice Portal Access | *99 | |
Automatic Callback Menu Access | *66 |
|
BroadWorks Anywhere E164 Dialling | *14 | |
Call Bridge | *15 | |
Call Forwarding Always Interrogation | *72* |
|
Call Forwarding Busy Activation | *90 |
|
Call Forwarding Busy Deactivation | *91 |
|
Call Forwarding Busy Interrogation | *90* |
|
Call Forwarding Busy To Voice Mail Activation | *40 |
|
Call Forwarding Busy To Voice Mail Deactivation | #40 |
|
Call Forwarding No Answer Activation | *92 |
|
Call Forwarding No Answer Deactivation | *93 |
|
Call Forwarding No Answer Interrogation | *92* |
|
Call Forwarding Not Reachable Activation | *95 |
|
Call Forwarding Not Reachable Deactivation | #94 |
|
Call Forwarding Not Reachable Interrogation | *94* |
|
Calling Line ID Delivery Blocking Interrogation | *54* |
|
Calling Line ID Delivery Blocking per Call | *67 |
|
Calling Line ID Delivery Blocking Persistent Activation | *31 |
|
Calling Line ID Delivery Blocking Persistent Deactivation | #31 |
|
Calling Line ID Delivery per Call | *65 |
|
Call Park Retrieve | *82 |
|
Call Pickup | *88 |
|
Call Retrieve / Call Pull | *11 |
|
Call Return | *69 |
|
Call Return Number Deletion | #69 |
|
Call Waiting Interrogation | *53* |
|
Call Waiting Persistent Activation | *43 |
|
Call Waiting Persistent Deactivation | #43 |
|
Cancel Call Waiting | *70 |
|
Call Trace | *57 |
|
Directed Call Pickup | *55 |
|
Directed Call Pickup with Barge-in | *33 |
|
Direct Voice Mail Transfer | *55* | |
Do Not Disturb Activation | *52 |
|
Do Not Disturb Deactivation | *53 |
|
Group Call Park | #58 | |
Hunt Group Busy Activation | #51 |
|
Hunt Group Busy Deactivation | #52 |
|
Hunt Group Busy Interrogation | #53 |
|
Last Number Redial | ## |
|
Location Control Activation | *12 | |
Location Control Deactivation | *13 | |
Music On Hold Per Outbound Call Deactivation | *60* | Music on Hold can be disabled during outbound calls on a per call basis.
|
No Answer Timer | *94 |
|
Push to Talk | *50 |
|
Selective Call Forward Activation | *63 |
|
Selective Call Forward Dectivation | *64 |
|
Selective Call Rejection Interrogation | *60 |
|
Speed Dial 100 | *75 | To program:
|
Clear Voice Mail MWI | #98 |
|
SmartVoice Polycom phone user guides
Learn how to use your Polycom phone with these user guides
Learn how to use your Polycom phone with these user guides
VVX 300 Series | VVX 400 Series | VVX 500/600 Series |
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Download User Guide | Download User Guide | Download User Guide |
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