Setup and guides

Advantage Voice: Activate Cisco Webex


Advantage Voice (formerly SmartVoice) lets you collaborate from anywhere. Use this guide to activate Webex for Advantage Voice and learn how to set up on desktop and mobile applications. Ensure you read through the instructions before you start.

Activation Video

New Customers

If you’re a new Advantage Voice customer activating Cisco Webex for the very first time, please watch the video below before you begin your activation.

Existing CustomersIf you’re an existing Advantage Voice customer migrating from UC-1 to Webex, please watch the video below before you begin your activation:

Logging into Advantage Voice for the first time

If you’re a new Advantage Voice customer, please follow the below steps prior to activating Cisco Webex.

Sign Up for Advantage Voice Training

  1. A Advantage Voice Basics Group Training will give an overview of call handling demonstration for Cisco handsets & Desktop application, along with a demo of the admin and end-user portals prior to your installation. Sign up here.

Update Your Temporary Password

  1. Before getting started, make sure you log into the Advantage Voice online portal to activate your account and change your temporary password.

Advantage Voice Online Portal

  1. These credentials can be found in the Welcome email from Rogers Business.

  2. You will need your Advantage Voice credentials to start using Webex (described further below)

Resetting your Advantage Voice password

If you’re an existing Advantage Voice customer and need to reset your password to be able to activate Webex, please follow the below steps prior to activating Cisco Webex.

Reset Your Advantage Voice Password

  1. Visit Reset Your Advantage Voice Portal Password.
  2. Once you’ve reset your password, you can activate Webex.

Activate Cisco Webex

Applicable only to Advantage Voice packages that include the Cisco Webex desktop & mobile applications.

Once you have your Advantage Voice password, follow these steps to activate and download the Cisco Webex for desktop, mobile and tablet applications. This process will involve two sets of credentials: 1) Your Advantage Voice credentials and 2) A Webex email address.

Advantage Voice credentialsWebex email address

These are used to connect your Advantage Voice account to Cisco Webex so you can manage your calling features. You set up these credentials in the step above.

Each time you see a page with a Shaw Business (future state: Rogers Business) logo, enter your Advantage Voice credentials.

This is the email address used for your Cisco Webex account.

Use your Webex email every time you see a page with the Webex logo.

Step 1: Setting Up & Logging In With Your Advantage Voice Credentials

  1. Head on over to Shaw Business Webex portal.
  2. Log in with your Advantage Voice credentials (this is your Advantage Voice username and the new password you set up).
  3. If you are a new customer, your credentials will be found on the Welcome Email.

Enter Advantage Voice Credentials

Step 2: Enter Email Address & Validate

  1. Enter the email address you want associated with your Cisco Webex account (usually your work email address).
    • This email will be now linked to your Webex account. You will use the same password as your Advantage Voice portal credentials when logging into Webex. Enter Email Address
  2. Watch for the activation email sent to the work email address that was entered. image alt attribute
  3. Click the Join Now button in the email.
image alt attribute

Step 4: Delete Free Webex Account

If you have an existing free Webex account using the email you validated, you will be notified and prompted to delete it. This will also delete any existing content in that Webex account, including contacts, meetings, messages, and files. If you don’t have a free Webex account, you will be prompted to the next step.

Delete free webex account

Note: If you have an existing Webex email from a paid account, you may encounter the error code below. You will need to contact your company’s IT administrator to discuss next steps prior to activating Webex.
Webex Error

Step 5: Download Cisco Webex App

  1. After the email validation is completed you will be directed to the Cisco website where you can download the Webex app for either desktop or mobile. Download Webex app
  2. If you misplaced your email or having issues with the links to the download site, you can use the following link to download application versions. The correct app you should be downloading is called “Webex.”
Click here to download Cisco Webex. image alt attribute

Launching Cisco Webex

Once Webex is installed on your device follow these steps to log in.

  1. Launch the Webex app

Enter Cisco Webex Credentials

  1. Enter the email address associated with your Cisco Webex credentials (this will be your regular work email address that you entered in Step 2 in the section Activate Cisco Webex.

Welcome to webex

Enter Advantage Voice Credentials

  1. Enter your Advantage Voice credentials (This is your Advantage Voice username and password you set up when you first logged into your Advantage Voice service). Enter Advantage Voice Credentials

Download Quick Start Guide

  • Download our quick start guide to get started using some of Webex’s best features including meetings and callings.
  • Going forward, you will always need to first login with your Cisco Webex email and then will be prompted to enter your Advantage Voice credentials (as listed in the steps above).

Employee Messaging Toolkit

This toolkit is designed to help you prepare your employees for the transition to Webex and help them activate their account in the easiest way possible. Download the guide for email template samples so you can get your entire organization to activate Webex.

Download Employee Messaging Toolkit

Technical Support

If you need additional technical support, call us at 1-877-742-9249 to speak with a dedicated team member. Our technical support team is open 24/7.

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