Troubleshooting

How To: Reset Advantage Voice portal passwords

Contents
Overview

This article tells you how to reset the group admin password and individual passwords your team uses to log in to the Advantage Voice (formerly SmartVoice) portal.

How to create a secure portal password

To secure and protect your Advantage Voice portal password follow these simple credential rules:

  • Cannot contain the login ID
  • Cannot contain the old password
  • Cannot be the reverse of the old password
  • Cannot be any of the last 3 passwords
  • Must be at least 12 characters
  • Must contain at least 1 number(s)
  • Must contain at least 1 non-alphanumeric character (special character)
  • Must contain at least 1 uppercase alpha character(s)
  • Must contain at least 1 lowercase alpha character(s)

Resetting your Advantage Voice password

If you don't know your current password your group administrator can reset it for you or follow these easy steps:

  1. Go to smartvoice.shawbusiness.ca.
  2. Click on Forgot password? link.
  3. Enter current email address (this will be your current email that is linked to your account).
  4. Enter your user ID — this is your Advantage Voice username. It uses your ten digit phone number followed by @shawbusiness.ca (E.g. 1234567890@shawbusiness.ca). sv login reset
  5. You will then receive an email prompting you to change your password.
  6. Update your password. Change Smartvoice Password

If you know your current password and want to change it follow these steps:

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your credentials.
  3. Navigate to Profile/ 911 Update tab. profile
  4. Scroll down to Password reset section.
  5. Enter your old password and create a new password.
  6. Click Save.

Smartvoice portal [assword

Resetting passwords for others

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Dashboard tab.
  4. Scroll down to the user whose password you want to reset.
  5. Click the user’s name.
  6. Under Password, enter a new password in both fields.
  7. Or, you can click Generate to create a strong password.
  8. Click Save.

group-admin-user-passcode-reset

Resetting the group admin password

If you know your group admin password and just want to change it, follow the steps below. If you have forgotten or misplaced your group admin password, contact your support team at business.shaw.ca/contact-us and they will reset the password for you.

  1. Go to smartvoice.shawbusiness.ca.
  2. Click the Group Profile tab.
  3. Click the Site Info drop down menu and select Administrators.
  4. Enter a new password in both fields.
  5. Click Save.

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