Setup and guides

Get to know your SmartVoice online web portal

Learn how to login to your SmartVoice online portal and how to best leverage your web portal and admin portal (depending on level of access).

Logging in to your online web portal

ComplexityEasy

The SmartVoice portal is a cloud-based user-friendly, self-serve, and administrative online tool to assist you in managing your SmartVoice service.

Welcome emails are sent to each user with login details for the online portal, phone login, and voicemail portal upon signing up for SmartVoice. The online portal is located at smartvoice.shawbusiness.ca.

The SmartVoice portal is a cloud-based user-friendly, self-serve, and administrative online tool to assist you in managing your SmartVoice service.

Welcome emails are sent to each user with login details for the online portal, phone login, and voicemail portal upon signing up for SmartVoice. The online portal is located at smartvoice.shawbusiness.ca.

To Login

  1. Enter your username and password.
  2. Click Login

SmartVoice login
SmartVoice login

If you have forgotten your login credentials or want to change your password, visit our support article How to reset your SmartVoice Portal password.

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My web portal

ComplexityEasy

The SmartVoice online web portal is broken up into four sections. Familiarizing yourself with these sections will help you to understand how to use your SmartVoice service to its fullest potential.

The SmartVoice online web portal is broken up into four sections. Familiarizing yourself with these sections will help you to understand how to use your SmartVoice service to its fullest potential.

Profile/911 Update From the Profile/911 Update tab you can view and manage the following:

SmartVoice Profile/911 Update
SmartVoice Profile/911 Update

911 Mobility Address Update Password/Voice Portal reset Assigned Services/Packages
Your User Information Call Policies Device Information
Company Address Time Schedules Phone Number/Extension

Calling Features

SmartVoice calling features
SmartVoice calling features
Displays current subscribed features under the following subcategories: Incoming/Outgoing, Call Controls, Calling Plans, Messaging, and Client applications. From here you can disable/enable and configure your SmartVoice features.


My Calls

SmartVoice My Calls
SmartVoice My Calls

The Call Logs service allows you to view information about your placed, received, and missed calls.

  • Query Call Details: Enables users to run reports on call detail records by date range and particular number dialled. The reports can be exported to PDF or CSV.
  • Last 20 Calls: Displays a quick view of the last 20 call detail records.

Utilities

Utilities
Utilities
This Utilities section offers additional tools:

  1. Enterprise Directory: This page provides a enterprise directory view with all of the names, numbers, extensions, and email addresses of each of the users within the company. There are also options to export the list into PDF.
  2. Document Repository: Not used.
  3. Feature Access Codes: Displays a list of the current subscribed feature access code names and star codes.

Download SmartVoice feature guide
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My Admin web portal

ComplexityEasy

Your SmartVoice Admin Web Portal is broken up into nine sections. As the group administrator of your SmartVoice service you have full control on call handling and user settings.

Your SmartVoice Admin Web Portal is broken up into nine sections. As the group administrator of your SmartVoice service you have full control on call handling and user settings.

Familiarizing yourself with these sections will help you to better understand how to use your SmartVoice service to its fullest potential.

SmartVoice group admin dashboard
SmartVoice group admin dashboard

Group administrators are able to perform the following tasks:

Group ProfileManage FeaturesGroup Services
Site Profile Dashboard Access to view call flow and access all users Modify Auto Attendant/Hunt Groups
Time Schedules Device Manager to change the keys or templates on phones Modify Group CLID
Holiday Schedules Enable/Disable subscribed features for all users Modify Music on Hold
Modify/Add Group Admin Name and Password Disaster Redirect Change Voice/Portal Passcode for all users
Main Number Profile Change Voice Passcode for all users Calling Plans - Account/Auth Codes
Call Details Change Portal Password for all users Manage all other subscribed services
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My Receptionist web portal

ComplexityEasy

The Receptionist web portal has the same access as the regular web portal user with the added bonus of the Receptionist Console. The Receptionist Console takes the place of the desktop app. Receptionist features are only accessible when logged in with the Receptionist login information.

The Receptionist web portal has the same access as the regular web portal user with the added bonus of the Receptionist Console. The Receptionist Console takes the place of the desktop app. Receptionist features are only accessible when logged in with the Receptionist login information.

To launch the Receptionist Console:

  1. Select the drop-down menu in top-right corner and choose Receptionist Console.
    Launch Receptionist Portal
    Launch Receptionist Portal
  2. The Receptionist Console will launch in a new page.

SmartVoice Receptionist Console
SmartVoice Receptionist Console

Download SmartVoice Receptionist userguide
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