About: Advantage Voice web portal

Before you begin, check your Welcome email for your username and temporary password. Find an email with the subject: Welcome to your Rogers Business Advantage Voice Service.

1. Go to voiceportal.shawbusiness.ca.
2. Sign in with your username and temporary password.
3. Change your temporary password.

If you’ve forgotten your sign-in details or want to change your password, refer to our support article How To: Reset your Advantage Voice web portal password.

After signing in, you'll find different menus and settings based on whether you sign in as a regular user or a group administrator. Explore details about each version of the web portal in the following sections.

Regular users can access settings through 4 sections:

Profile/911 Update:

• Update your 911 address and personal information.
• Manage your company address, password and voice portal settings.
• Set call policies and time schedules.
• Check your assigned services and packages, phone number or extension and device information.

Calling Features:

• Change settings for incoming and outgoing calls, call controls, calling plans, messaging and client applications.
• Enable, disable and configure Advantage Voice features.

My Calls:

• Keep track of your calls with detailed logs for placed, received and missed calls.
• Run reports on call records by date range or a particular number and export them as PDF or CSV files.
• Quickly view the last 20 call records.

Utilities:

• Access an enterprise directory containing all user's names, numbers, extensions and email addresses in your company.
• Display a list of available access code names and star codes.

Group administrators can access settings through 9 tabs:

• Dashboard
• Group Profile
• Departments
• Manage Users
• Group Services
• Utilities
• Directory
• Disaster Redirect
• Call Details

Within these tabs, group administrators have complete control over call handling and user settings. They can define group policies, manage group features and configure group services.

• How to access and manage Advantage Voice Voicemail
• Advantage Voice Virtual Training
• Advantage Voice Video Tutorials & User Guides