Setup and guides

SmartVoice Voicemail FAQs


Learn all about SmartVoice voicemail, including how to set up, retrieve and save messages, delete when full, change your password and more.

Frequently Asked Questions

Here you will find answers to the top 5 frequently asked questions we get asked about SmartVoice voicemail.


How do I check my SmartVoice voicemail messages?

  • Call *98 from your desk phone or mobile/desktop app and enter your passcode.
  • On certain desk phone models, press the Message or Voicemail button.
  • For remote access, call 1-855-610-6096 and enter your 10-digit SmartVoice number.

Full details on How Manage SmartVoice Voicemail | Shaw Business

How do I set up customized greetings, hold music and Auto Attendant for my callers?

You can record custom audio files directly from the SmartVoice portal using a microphone or through your SmartVoice desk phone by pressing *98 and following the prompts.

Full details on How to upload or record custom audio files

Does SmartVoice have a voicemail to email option?

Yes! This can be set up through the SmartVoice portal by regular users and the group administrator. Learn how on How to send SmartVoice voicemail to email

How do I check my SmartVoice group voicemail

Group voicemail can be accessed either through an extension on your SmartVoice desk phone or by pressing *99 once in the phone menu.

Learn more on How to access SmartVoice Group Voicemail

How do I reset my SmartVoice voicemail passcode?

Regular users can update their passcode through the SmartVoice portal. Group administrators can update voicemail passcodes for all users, but can't see current passcodes. Forgotten user, administrator, and group voicemail passcodes will need to be reset by the group administrator.

Full details on How to Manage SmartVoice Voicemail

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