Setup and guides

Can I create multiple voicemail greetings?

Learn how to set up a primary greeting, secondary greeting, and listen-only greeting for your Shaw Business voicemail

Can I create multiple voicemail greetings?

ComplexityMedium

Yes, you can set up different greeting and customize them to suit your business needs. The benefits of setting up multiple greetings:

  • Switch between each of your greetings depending on your business needs without erasing or re-recording messages.
  • Use the secondary greeting for temporary messages.
  • Use the listen-only greeting to give your callers a recorded greeting without the option for them to leave a message.

How to record alternate greetings

Directly from your Business Phone

  1. Dial * 98.
  2. Enter your access code followed by pound (#).
  3. In the main menu, select '2' when prompted with: 'To modify your greetings press 2.'
  4. Follow the prompts after listening to the current greeting. There will be options to record the primary greeting, secondary greeting, or listen-only greeting.

Online from My Shaw website

  1. In your browser, access my.shaw.ca.
  2. Enter your username and password.
  3. Go to the phone section.
  4. Select the 'Greetings' button in 'Voicemail Settings'.
  5. Select 'Change Call Forward'.
  6. Select the 'Upload Recorded Greeting' button.
  7. How to change which greeting is in use

How to change which greeting is in use

Directly from your Business Phone.

  1. Dial * 98.
  2. Enter your access code followed by pound (#).
  3. In the main menu, select '2' when prompted with: 'To modify your greetings press 2.'
  4. Follow the prompts after listening to the current greeting. You will be prompted choose from any of the current recorded greetings.

Online from My Shaw website (mobile friendly)

  1. In your browser, access my.shaw.ca..
  2. Enter your username and password.
  3. Go to the phone section.
  4. Select the Greetings button in Voicemail Settings.
  5. Upload greetings
  6. Select greeting you want to use.


You can also select Listen Only Greeting. This option is useful when your business is closed for the holidays and you want callers to know what your holiday hours are, but you don't want them leaving a voicemail.

Set up personal greetings