Setup and guides

Is there a voicemail call transfer option?

Discover what Secretary Transfer is and how it can be used to set up after hours or out of office call handling. Learn how to use this feature alongside your voicemail to direct callers to other numbers.

Is there a voicemail call transfer option?

ComplexityEasy

Yes, you can transfer calls using Secretary Transfer. This is an optional add-on that is very useful for:

  • Businesses with employees who are often away from the office.
  • Businesses with multiple locations, where another location may be able to help the caller if he or she cannot reach the location called originally.
  • Businesses that need to give their callers an option for emergency contact for after hours support, such as a property management company.

Basic Secretary Transfer:

Allows callers who reach your voicemail to press 0 and be forwarded to an external local number of your choice. The external number must be a local, non toll-free number.

Direct Secretary Transfer:

Automatically transfer calls that reach your voicemail to an external local number of your choice. The external number must be a local, non toll-free number.

Once this feature is added by Shaw what do I need to do to set it up?

All you need to do is to record a new greeting informing your callers that pressing 0 will call another number.

Secretary Transfer requires an upgrade to Enhanced Voicemail.