Troubleshooting

Business long distance use and account protection

Learn about business long distance rates and how to prevent toll fraud, as well as other additional long distance charges such as collect calling and bill-to-third-party calling.

About Business long distance

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Long distance rates

Your business long distance rates include these key features:

  • Shaw-to-Shaw Calling is included with all Business Phone plans. This means you can call Shaw Home Phone, Business Phone, and PRI customers at no charge, no matter where in Canada they're located.
  • Businesses with Internet plus two or more phone lines are eligible for free long distance calling within Canada and the USA.
  • Phone lines with Business Phone Plus include unlimited calling within Canada and the USA and 1,000 international long-distance minutes to 50 countries.
    • This excludes mobile and specialty numbers.

Check Shaw Long Distance Rates to verify and compare rates based on country and landline versus mobile/specialty numbers.

Long distance rates

Your business long distance rates include these key features:

  • Shaw-to-Shaw Calling is included with all Business Phone plans. This means you can call Shaw Home Phone, Business Phone, and PRI customers at no charge, no matter where in Canada they're located.
  • Businesses with Internet plus two or more phone lines are eligible for free long distance calling within Canada and the USA.
  • Phone lines with Business Phone Plus include unlimited calling within Canada and the USA and 1,000 international long-distance minutes to 50 countries.
    • This excludes mobile and specialty numbers.

Check Shaw Long Distance Rates to verify and compare rates based on country and landline versus mobile/specialty numbers.



How to block long distance calling

International long distance calling is disabled by default.

Long distance calling can be disabled if necessary on a per line basis. This can be useful if you have courtesy phones for guests and do not want them to be able to dial long distance.

You can request to disable/enable long distance or international long distance calling by phoning Shaw Business and speaking with either Technical Support or Billing. Please have your security code ready when requesting changes to your account.



How to block collect calling and bill-to-third-party calling

Both of these features can add additional costs to your phone bill and can be disabled if necessary on a per line basis. This can be requested by calling Shaw Business and speaking with either Technical Support or Billing. Please have your security code ready when requesting changes to your account.

  • Collect calling: A collect call is a phone call in which the called party pays the charges, rather than the calling party, as is conventional.
  • Bill-to-third-party calling: Bill-to-third-party calling is when one caller phones another and a third party is billed for the call.


Toll fraud

Toll fraud is the theft of long distance services by an unknown third party. It can take many forms, including but not limited to, the unauthorized entry into your phone system or equipment. By way of example, businesses that use third party private exchange (PBX) telephone systems and/or third party voicemail systems are particularly at risk if these systems are not secure. Toll fraud is a global, industry wide problem with potentially devastating effects, racking up tens of thousands of dollars’ worth of long distance calls in a very short time.

Read our White Paper - Toll Fraud for more information on how to protect your phone system.

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