Setup and guides

How to manage your Shaw business phone features

Learn about the features of your Shaw Business Phone or Business Phone Plus plan, such as External Call Transfer (ECT), Multi-Line Hunting, Call Blocking, and Simultaneous Ring.

How to manage your Shaw business phone features

ComplexityEasy

External Call Transfer

This feature will allow you to manually transfer a call to an external number whenever you need to. This can be handy tool when transferring an incoming call to an off-site employee or another store location. Shaw must set up External Call Transfer before first use. Once set up, follow these steps:

  1. Press the hook/flash button on your phone while you have the incoming caller on the line. Note: This button may have different names and some PBX systems require the feature to be enabled on the phone in order to work properly.
  2. Wait for a dial tone.
  3. Dial the other party.
  4. Ensure a proper connection has been made with the new recipient.
  5. Press the hook/flash button again to connect both ends of the call together.
  6. Hang up when you’re ready to drop off the line and let the other two parties continue without you.


Multi-line hunting

Multi-line hunting refers to when callers know just one main business phone number but incoming calls automatically spill over to additional lines when the main number is in use.

  • Show only the primary number on outbound calls to reduce confusion for customers with call display.
  • Simplify voicemail retrieval with only one line to check for messages.
  • You can manage this feature in my.shaw.ca., but note that Shaw is required to set it up first.


Call blocking

Need to block calls? If you receive unwanted calls, you can manage who's allowed to call you.

  • Selective call blocking: *60 lets you block specific numbers from calling.
  • Anonymous call blocking: *77 activates this feature and *87 deactivates this feature. Keep in mind that some customers may block their number for privacy reasons and activating anonymous call blocking could interfere with your business.
  • Both features can be managed from my.shaw.ca., which also displays a list of currently blocked numbers.
  • You can also reduce unwanted calls from legitimate sources by registering your phone numbers on the Government of Canada's National Do Not Call List.


Simultaneous ring

If you have a single business phone line and are frequently in and out of the business, the simultaneous ring feature allows one number to ring on up to four additional phones (e.g., cell phone, home phone, vacation home phone, etc.).

  • Keep in mind that whoever answers the call will be representing your business.
  • Cell phones joined to simultaneous ring must be kept on. Otherwise, all calls will redirect to the cell phone’s voicemail service.
  • Multi-line hunting and call forwarded lines are incompatible with simultaneous ring.
  • Simultaneous ring can only be managed through my.shaw.ca.