Troubleshooting

How to set up SmartVoice caller ID

Discover the different types of SmartVoice caller IDs (CLID), including Group and Personal caller IDs and how to set your preferences through your online portal.

Configuring Group Caller ID

ComplexityMedium

Setting up caller IDs is another business phone feature available with our SmartVoice product. The most common used caller ID type is the Group Caller ID and is managed by the group administrator. When Group Caller ID is used, the outbound caller ID from all employees show the same name and number. What is typically used is the business/organization name and primary advertised number.

Only the group administrator can modify the Group CLID by logging in to smartvoice.shawbusiness.ca with the group admin credentials.

Setting up caller IDs is another business phone feature available with our SmartVoice product. The most common used caller ID type is the Group Caller ID and is managed by the group administrator. When Group Caller ID is used, the outbound caller ID from all employees show the same name and number. What is typically used is the business/organization name and primary advertised number.

Only the group administrator can modify the Group CLID by logging in to smartvoice.shawbusiness.ca with the group admin credentials.


  1. Navigate to the Group Services tab.
  2. Select the Site Services menu and choose Group CLID.
  3. Under Group CLID, use these settings:
    a. Group Calling Line ID Number: Set the number that people will see in outbound caller ID. You won't be able to leave this as None or you'll receive an error when trying to save.
    b. Calling Line ID Policy: Set this to Use Group Calling Line ID Policy.
    c. Use the group number, instead of the user number: Must be checked to show the chosen number.
    d. Calling Line ID Group Name is set to: Set this to the business name. Only the first 15 characters will show, and special characters like the '&' symbol will take up multiple characters.
    e.Use group name, instead of user name: Must be checked to show the chosen number.
    Group CLID under Group Services Site Services
    Group CLID under Group Services Site Services
  4. Press Save when done.
  5. Changes take one to three minutes to take effect. Test changes by placing a call from your SmartVoice phone to your cell phone or a friend with call display to make sure you like your changes.
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Hunt Groups and SmartVoice caller ID

ComplexityMedium

If your users report that when they transfer calls internally, caller ID is being displayed as the main company name (group caller ID) instead of their personal caller ID, it could be because their number is in a Hunt Group. As the group administrator, you can modify these settings.

If your users report that when they transfer calls internally, caller ID is being displayed as the main company name (group caller ID) instead of their personal caller ID, it could be because their number is in a Hunt Group. As the group administrator, you can modify these settings.

How to configure Hunt Group caller ID

  1. Navigate to the Group Services tab.
  2. Select the Site Services menu and choose Hunt Group.
  3. Select Hunt Group from the list and a new window will load for Profile.
  4. Scroll down to the Calling Line ID Settings section.
    • Select the Customize the CLID for this Hunt Group option.
    • Disable the box next to Include the Hunt Group Name in the CLID.
      Hunt Group Caller ID settings
      Hunt Group Caller ID settings
  5. Press Save when finished.
  6. Changes take less then one minute to take effect. Test the changes by placing a call from your cell phone so that user can transfer your call internally to make sure the name displayed to the recipient is as desired.
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How to set up SmartVoice personal caller ID

ComplexityMedium
  • To stop personal caller ID from showing on outgoing calls, Group Caller ID must be enabled.
  • Your personal caller ID will not show on outgoing calls if Group Caller ID is set.
  • If you require your personal ID to be shown when a Group Caller ID is set, contact Business Technical Support to request this change.
  • To stop personal caller ID from showing on outgoing calls, Group Caller ID must be enabled.
  • Your personal caller ID will not show on outgoing calls if Group Caller ID is set.
  • If you require your personal ID to be shown when a Group Caller ID is set, contact Business Technical Support to request this change.

Configuring personal caller ID on your business phone

  1. Log in to the SmartVoice Web Portal with your end user credentials.
  2. Navigate to Profile/911 Update.
  3. Modify the Calling Line ID fields with last and first names. Note that the first name will always show first in call display. Only the first 15 characters will show, and special characters like & symbols will take up multiple characters.
  4. Press Save when finished.
    Setting personal ID
    Setting personal ID
    Changes take one to three minutes to take effect. Test changes by placing a call from your SmartVoice phone to your cell phone or a friend with call display to make sure you like your changes.
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