Troubleshooting

How To: Set up SmartVoice caller IDs

Contents
Overview

Group administrators can configure the caller IDs that will display for recipients when someone from your organization calls them. Group caller IDs can be set to override personal caller IDs. Businesses typically use the business name and main phone number as the group caller ID.

Set a personal caller ID

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the user/number you want to edit.
  4. Click the Profile / 911 Update tab.
  5. Next to Calling Line ID First Name and Calling Line ID Last Name, enter your first and last name. You could also use these fields to display a name like “Reception Desk”.
  6. Click Save.

Set up a group caller ID

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Group Services tab.
  4. Click Site Services and select Group CLID from the dropdown list.
  5. Under Group CLID:
    • Next to Group Calling Line ID Number, enter the number people will see when group members call them.
    • Next to Calling Line ID Policy, select Use Group Calling Line ID Policy and select the checkbox next to Use group number instead of user number.
    • Next to Calling Line ID Group Name, enter the name (up to 15 characters) people will see when group members call them, and select the checkbox next to Use group name instead of user name. Special characters (eg. “&”) will take up extra space.
  6. Click Save.

Exclude the Hunt Group from a group caller ID

If calls transferred internally display the group caller ID instead of personal caller IDs, it could be because the personal number is in a Hunt Group. Group administrators can exclude Hunt Group numbers from being overridden.

  1. Go to smartvoice.shawbusiness.ca.
  2. Log in using your group administrator credentials.
  3. Click the Group Services tab.
  4. Click Site Services and select Hunt Group from the dropdown list.
  5. Under Caller ID Settings, select Customize the CLID for the Hunt Group.
  6. Clear the checkbox next to Include the Hunt Group Name in the CLID.
  7. Click Save.

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