Setup and guides

How to manage your domain email using Shaw Hosting

Shaw Hosting is a self-managed service that includes online resources to help with email account setup. Create and manage your domain email with our online portal.

How to manage your domain email using Shaw Hosting

ComplexityEasy

Domain email hosted with Shaw can be managed by logging in to the web portal at shawhosting.ca/.

Log in to the Website & Hosting section on the right hand side with your username and password.

Domain email hosted with Shaw can be managed by logging in to the web portal at shawhosting.ca/.

Log in to the Website & Hosting section on the right hand side with your username and password.

  1. From the main hosting panel, choose either EasyMail Setup or Add an Email (both do same thing).

Open Easymail
Open Easymail

  1. A new window will open for the EasyMail Setup control panel.

Easymail setup dashboard
Easymail setup dashboard

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How do I create a new email address in EasyMail Setup?

ComplexityMedium

You can easily set up new Shaw Business-hosted domain emails in EasyMail Setup.

You can easily set up new Shaw Business-hosted domain emails in EasyMail Setup.

  1. From EasyMail Setup, select Create a new account.

Easymail setup main menu
Easymail setup main menu

  1. Choose New Account Type option:
    • Create an Email Account: For a new email address.
    • Create an Alias Account: For an alias address that forwards to another email address but has no inbox of its own.

New account type
New account type

  1. For a new email address, fill in the New Account Details fields:
    • Account Name: The part of the email address before the '@' symbol.
    • Password: Choose a secure password over 8 characters in length. For more on the security of passwords, see our article "How to create secure passwords".
    • Forgot Password Question: Choose a question and answer that's safe but easy to remember.
    • Press either of the green Next buttons to proceed.

New account details
New account details

  1. In Recommended Settings, choose your filter options:

    • Junk Filter Status: How aggressively the system will mark things as junk. Usually best left as Standard.
    • Filter Type: Choose where any mail that the system considers junk will wind up.
      • Tag and Deliver: Best option for POP-based connections or those who might forget to look in their junk folders. Emails still arrive in the inbox but has a modified Junk warning added to the subject line.
      • Quarantine: Best for users of webmail and IMAP email clients. Junk goes into a junk folder but wouldn't be visible to a POP-based email client.
      • Delete: Not recommended. Email will immediately be removed and cannot be recovered.
      • Delete Junk: Only applies to the 'Quarantine' filter type. Choose how long an email stays in the junk folder before being deleted.
    • Press either of the green Next buttons to proceed.

    Recommended settings
    Recommended settings
    Your new email address has now been created and is ready to use.

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How do I change my Shaw hosted domain email password?

ComplexityEasy

You can change the password for your Shaw Business domain email in two ways.

  • Via EasyMail Setup app
  • Via hosted webmail

You can change the password for your Shaw Business domain email in two ways.

  • Via EasyMail Setup app
  • Via hosted webmail

EasyMail Setup:

  1. Select the Dashboard tab.
  2. Click the selection square on the far left of the email you want to change.
  3. The current password will show on the right, along with the Change button.
  4. After a new password is entered in, select Apply.
  5. Repeat as needed for other email addresses, then sign out.

Hosted Webmail:

  1. Sign in to Webmail.
  2. Select the Preferences tab on the right.
  3. Select Change Password from the left side menu.
  4. Make the desired changes, then press the Save button.
  5. Sign out of Webmail.
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How to manage advanced email settings

ComplexityMedium

Advanced features, alias emails, catchalls, forwarding and modifying existing emails can all be configured in the EasyMail Setup Dashboard.

Advanced features, alias emails, catchalls, forwarding and modifying existing emails can all be configured in the EasyMail Setup Dashboard.

Email Health Needs Attention

Domains will show potential issues with email as a warning. If you see this warning in your dashboard contact Shaw Business technical support for further assistance.

Email Health Needs Attention
Email Health Needs Attention

Advanced Features

From the dashboard you can make quick modifications on multiple email accounts for the following:

  • Passwords
  • 'Forgot password' questions
  • Junk filter status
  • Filter Type
  • Whitelist/Blacklist
  • Setting up email forwards

Modify Existing Emails

Click More Settings for more advanced options such as Whitelisting and Blacklisting.

Easymail dashboard view
Easymail dashboard view

Tip: Select Modify an existing email account on the main menu to manage individual existing email addresses with all the same options as the Dashboard.


Alias emails

Aliases forward to a real email address but don't have their own inbox. They're helpful when transitioning to a new email address. Aliases differ from normal forwarding in a few ways:

  • Alias has no mail storage of its own.
  • Alias address can be used to send messages from main account.

Usage

  • Webmail can manually choose to use an alias address when sending messages
  • Email clients change sending address for mail to come from alias.
  • Expect a delay of 10-15 minutes before enable/disable of forwarding takes effect. Wait 15 minutes and re-test when changing setting.

Create Alias

  1. From main dashboard window, select Create a new Account.

  2. Select Create Alias Account.

    Create alias
    Create alias

  3. Choose an account name and add the forwarding address. When done click Next

    Alias details
    Alias details

Alias account is now set up


Catchall

Catchalls help receive messages sent to correct domain but non-existent address (misspellings, previous staff, etc). Catchall email addresses can be named anything or set to an existing mailbox. By default a "postmaster" mailbox is already created for this purpose.

Example: with catchall catchall@domain.com, a message sent to johhhn@domain.com will still arrive to catchall@domain.com so their admin could forward to John.

Configure Catchall

  1. Select Dashboard tab and choose which address to use for catchall, or create one as needed.
  2. Select Settings tab.
  3. Select Catchall menu.
  4. Check Enable.
  5. Enter an email address
  6. Click Apply.

All messages sent to non-existent addresses will now be sent to catchall address. Messages sent to domains with catchalls don't generate bounce backs.

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Is there a help resource in EasyMail Setup that I can refer to?

ComplexityEasy

EasyMail setup has both Help and Settings sections to assist you with your Shaw Business domain email.

EasyMail setup has both Help and Settings sections to assist you with your Shaw Business domain email.

The Help section is full of resources to help you set up, troubleshoot, and optimize your email. Some of the features included are:

  • Automated tool to set up your email account in Microsoft Outlook.
  • Detailed screenshots for different devices (e.g., mobile, MAC, etc.)

Easymail server settings
Easymail server settings

The Settings section displays your custom email server settings to configure your domain email on other third party programs such as Outlook. Select the Settings to display and confirm the hostname and port number settings listed in the following chart.

Easymail Help section
Easymail Help section

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