Learn how to order and ensure Pay Per View (PPV) sporting events for your Business run smoothly. Reduce the chance of PPV issues with these troubleshooting tips.
Ordering pay-per events
Pay-per-view (PPV) events for businesses should be ordered days in advance of, preferably at least a week prior to, the event. Doing so will lower the potential for issues when ordering, especially if your order is a first time order.
Most events will need to be ordered through a third party commercial order agent, though different events will have different rules. If you’ve ordered the event before, we recommend that you contact the same company as you used last time. For first time orders, a Rogers Business representative can help to confirm who you will need to contact to place the order. All confirmed orders will show up in Rogers’ system before the event and can be verified when calling in to perform pre-testing.
Testing before the big event
After an event order has been confirmed, you will be emailed information detailing pre-event testing times. Most testing times will be morning to afternoon on the Wednesday, Thursday, and Friday preceding the event.
During one of the test times, tune to channel 324 (SD). There is no need to test channel 300 (HD), as both SD and HD channels broadcast on the same frequency.
- During UFC week, the test times will be for the free UFC preview show
- Tune to the free UFC preview show and if you experience no picture or poor quality, call in to Rogers Business Technical Support for further troubleshooting steps.
- For non-UFC events, the test times will be for Wrestling’s Bloodiest Wars, UFC replays, or Ring of Honor PPV events.
- Call in to Rogers Business Technical Support to order the no-charge event and to begin testing.
- During UFC week, the test times will be for the free UFC preview show
Verify that every TV that will be used for the upcoming PPV event is able to tune to channel 324 without any signal issues.
- Viewing the test feed will confirm that the broadcast frequency has no video breakup issues.
Be ready for the big event night
To be ready on event night:
Have our technical support number noted down for your staff so they can easily call if needed. Tune in to the event channel early. Most events will have previews leading up to the event and you can use the previews to check again for a clear picture on all digital boxes and TVs. If the picture goes out when the event starts, change to any other channel, then go back to the event channel to try again. Keep note of your channel numbers in both HD and SD. You can try the SD channel in case there are issues with the HD feed and it is not working properly.