Wildfire Update
Please be advised we are monitoring the ongoing situation closely and we are working with local authorities to ensure we can re-instate services as quickly and as safely as possible.
OUTAGE AREAS
A wildfire has damaged critical infrastructure that feeds the below regions, and customers may be experiencing a complete outage to select services.
| Region | Services Affected | Latest Update |
|---|---|---|
Jasper | Internet, Video & Voice | </a> |
We are continuing to monitor the situation, and we will provide updates as soon as they are available.
DAMAGED EQUIPMENT
If you have rented and/or purchased Shaw equipment that has been damaged or destroyed by the natural disaster, please contact your insurance company.
ADDITIONAL RESOURCES
Our thoughts are with everyone impacted by the devastating wildfires. If you’re in need of disaster relief and require essential services including food, shelter and clothing, visit:
Canadian Red Cross: 1-888-800-6493
WE’RE HERE TO HELP
If you’d like to report an interruption in service due to an extreme weather response or if you have any other questions, please contact our technical support team or customer care team at 1-877-742-9249. Our technical support team is open 24/7.
We know that business needs are changing rapidly right now, and we’re committed to ensuring your business is equipped with the right technology, while doing everything we can to help our customers. Your safety is of the upmost importance, and we want to ensure your business’ changing connectivity needs are met.