Our self-serve portal is going through a major refresh for an enhanced user-friendly experience and a streamlined navigation format. It is now easier to manage your Advantage Voice with Webex services more than ever.
What's new in 6.8?
Faster Load Times, Cleaner Searches
Our new release has optimized the Administrator View to make it much faster to search and find users in your organization.
With the new view, all users are shown with a summary. You can then click the double arrows to expand the User you need to look at. This saves time by loading only the information you need when you need it.
Improved Schedules
There have been several improvements to the way the self-serve portal sets up Schedules. You will notice all your old schedules now accurately appear.
We also improved the ability to add discontinuous schedules easily and visually. Improvements have also been made to how it handles complex schedules that can span across days.
Improved Visual Device Management
As with Schedules, several new enhancements have been added to VDM. One you may notice all your existing Busy Lamp Field’s (BLF) are now showing perfectly in the new self-serve portal. The portal now gives you the ability to pre-setup your phones, even if it’s not plugged in. Additionally, you can now search for a user in “Devices” (VDM) by the user’s phone number.
And Much More
- Better call reporting
- The call Type and call volume graphs now display the correct labels, and the call details can be downloaded.
- Improvements in Call Queuing
- The Call Center Agent can now view their associated call center and check its status.
- The Agent may join or leave the call center if authorized by their Administrator.
- Support for large announcement files
- Announcement files greater than 3MB can now be uploaded to all file repositories.
- Several other fixes and minor feature enhancements
- Feature Access Codes (with * or #) are now supported for the Call Forwarding text boxes
- All the settings for Call Forwarding Selective are now located in the same place.
- Speed Dial can now be set with #58 for Group Call Park without any issues.